How to activate Windows Live OneCare

Article translations Article translations
Article ID: 943781
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

Summary

Microsoft requires that users activate their subscription by using their Windows Live ID because Windows Live OneCare is a subscription-based service.

More information

For more information about Windows Live ID, view the Find Help for Windows Live ID OneCare help topic. To do this, visit the following Web site:
http://help.live.com/Help.aspx?market=en-US&project=onecarev2
If you downloaded OneCare from the Windows Live OneCare Web site, you must purchase a subscription before the trial period ends to continue to receive updates and to have access to all the OneCare features.

If you purchased a retail version of OneCare, a one-year subscription is included in the software purchase price. However, you still have to activate it. We recommend that you activate OneCare as soon as you can.

Important When you activate OneCare, you must use the same Windows Live ID that you used to install OneCare.

To activate OneCare, follow these steps:
  1. Open OneCare, and then click Subscribe.
  2. If you have a Windows Live ID, click Yes, I have one, and then click Next.

    If you do not have a Windows Live ID, click No, I need one, and then click Next to create one.
  3. In the OneCare Activation Wizard, enter your Windows Live ID and password, and then click Sign in.
    Note If you already have an active subscription to OneCare, please sign in by using the same Windows Live ID that was used during the initial activation of OneCare.
  4. Click Continue online, and then select one of the following options:
    • Subscribe Now
      Click this option if you downloaded and installed the 90-day trial version of OneCare, and you want to purchase a subscription with a credit card.
    • Activate a token
      Click this option if you purchased OneCare at a store. When you are prompted for the prepaid PIN, use the 25-character product key. The product key is located on a sticker inside the OneCare box, on the back of the disc holder.
    Note The Windows Live ID that you use to subscribe to OneCare after you purchase with a credit card or use a token. You must use the same Windows Live ID to log on when you install or reinstall OneCare.
  5. After you have set up your account, in the OneCare Activation Wizard, decide whether you want to make the computer a hub computer, and then click the appropriate option.
  6. Click Finish.
Notes
  • If you decide to purchase a subscription, OneCare is automatically upgraded to the subscription version of the program as long as you have signed in with the same Windows Live ID that you used when you originally installed OneCare.
  • You must be logged on as an administrator to perform this action. For more information, see the Log on as an administrator OneCare help topic. To do this, visit the following Web site:
    http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_PROC_requires_admin_account_permissions.htm
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 943781 - Last Review: June 21, 2014 - Revision: 2.0
Keywords: 
kbnosurvey kbarchive kbhowto kbinfo KB943781

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com