Printer cannot be accessed or does not appear in the list of devices for your OneCare circle

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Article ID: 943783



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Existing subscribers will continue to be supported throughout the term of their subscriptions. Existing subscribers can reinstall by following the steps to download a trial, and can still add a PC to their existing OneCare circle.

Learn more about end of sale for OneCare.

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Symptoms

A printer in your OneCare circle cannot be accessed or does not appear in the list of computers and printers.

Cause

This issue may occur if Windows Live OneCare is configured incorrectly or if the printer is not set up correctly.

Resolution

To resolve this issue, follow these steps:
  1. Verify that the printer is part of your circle and that it is connected to the network. For a printer to be part of your circle, the printer must be installed and must be connected to one of the computers in your circle.
  2. Verify that the printer is recognized by all the computers in your circle.
    1. On each computer in your circle, start OneCare.
    2. Under Quick links, click Change settings.
    3. On the Printer sharing tab, click Manage printers individually.
    4. Verify that the printer appears in the list of installed printers. If the printer does not appear, install the printer on that computer. For more information about how to install the printer, visit the following Web sight to view the "The printer isn't recognized by computers in your OneCare circle" OneCare help topic:
      http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_CantSharePrinter.htm
  3. Verify that the printer is configured to be shared by the computers in your circle.
    1. On each computer in your circle, start OneCare.
    2. Under Quick links, click Change settings.
    3. On the Printer sharing tab, click Manage printers individually.
    4. Right-click the appropriate printer.
      • If Stop sharing printer appears on the shortcut menu, the printer is configured to be shared.
      • If Start sharing printer appears on the shortcut menu, the printer is not configured to be shared. Click Start sharing printer, and then click OK.
      • If More information appears on the shortcut menu, the printer may not be configured correctly. To view details about the printer, click More information.
  4. Clear any previously declined printers, and then refresh the list of printers.
    1. On each computer in your circle, start OneCare.
    2. Under Quick links, click Change settings.
    3. Click the Printers tab.
    4. Click Clear to clear the list of any previously declined printers.
    5. Click Refresh to refresh any printers that may be offered by computers in the OneCare Circle.
Notes
  • The OneCare icon appears in front of OneCare commands on the printer shortcut menu. (In other words, this icon is displayed to the left of each of these individual commands.) If you do not see a command that is displayed together with the OneCare icon, restart the computer, and then try again.
  • By default, file and printer sharing is turned off on networks that are configured as a "public" place. File and printer sharing must be turned on for computers and printers to be recognized correctly in your circle.
  • Printer sharing will only work if the printer is a USB printer that uses a user mode driver. Contact the printer manufacturer to obtain information about the printer driver, or obtain a new driver.

    For information about your hardware manufacturer, visit the following Web site:
    http://support.microsoft.com/gp/vendors/en-us

Properties

Article ID: 943783 - Last Review: April 19, 2013 - Revision: 3.0
Keywords: 
kbretire kbtshoot kbprb KB943783
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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