The ManagedPlans::GetAssetsByCustomer procedure returns only one result when multiple results are expected in Solution for Hosted Messaging and Collaboration 4.0

In Microsoft Solution for Hosted Messaging and Collaboration 4.0, the ManagedPlans::GetAssetsByCustomer procedure returns only one result when multiple results are expected.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

How to apply the update

To apply this update, follow these steps:

1. Uninstall old namespaces and Web services. To do this, follow these steps:
   1. Start the MPS Deployment Tool.
   2. Expand Hosting Platform, and then expand Hosted Plans Database.
   3. Right-click Managed Plans Namespace, and then click Uninstall.
   4. Expand MPS Web Service, and then expand Managed Plans Web Service.
   5. Right-click each server that is underneath the Managed Plans Web Service node, and then click Uninstall.
   6. Click Start Deployment.
   7. Wait until the "Deployment Completed" message is displayed.
2. Copy the new .msi files. To do this, follow these steps:
   1. Open the MSIShare folder.
      
      Note To open the MSIShare folder, click File in the MPS Deployment Tool, and then click File Locations to find the path of the installer files.
   2. Rename or remove the following files in the MSIShare folder:
      • ManagedPlansNS.msi file
      • ManagedPlansWS.msi file
   3. Copy the following files from the update to the MSIShare folder:
      • ManagedPlansNS.msi file
      • ManagedPlansWS.msi file
3. Install new namespaces and Web services. To do this, follow these steps:
   1. Start the MPS Deployment Tool.
   2. Expand Hosting Platform, and then expand Hosted Plans Database.
   3. Right-click Initialize Managed Plans Database, click Execute, and then click Initialize Managed Plans Database.
   4. Click Start Deployment.
   5. Wait until the "Deployment Completed" message is displayed.
4. Shut down the Provisioning Engine. To do this, follow these steps:
   1. On the MPS Engine servers, start Component Services.
   2. Expand Component Services, expand Computers, and then expand My Computer.
   3. Click COM+ Applications.
   4. Right-click Provisioning Engine, and then click Shut Down.

Prerequisites

Solution for Hosted Messaging and Collaboration 4.0 must be installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.