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Contacts appear as offline when you use instant messaging with Windows Mobile 6
Article ID: 943824 - View products that this article applies to.
Your instant messaging contacts appear offline while you are signed in to Windows Live on Windows Mobile 6.
Microsoft has released a hotfix for Microsoft Windows Mobile 6.0. This update includes a fix for the Windows Live for Windows Mobile Messenger application.
Note This update is intended only for use with Windows Mobile 6.0 and only for the issue described in this article.
Hotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
Installation informationTo apply this hotfix, use one of the following methods.
Method 1: Use Microsoft ActiveSync or Windows Mobile Device CenterTo apply this hotfix by using ActiveSync or Windows Mobile Device Center, follow these steps:
Method 2: Download and apply this hotfix directly on the Windows Mobile 6-based deviceTo download and apply this hotfix directly on the Windows Mobile 6-based device, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to use ActiveSync and Windows Mobile Device Center, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/activesync/default.mspxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
Visit our Windows Phone Forums
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(http://social.microsoft.com/Forums/en-us/category/windowsmobile/)for more helpful hints and ideas.