You cannot sort relationship views by using a column after you install hotfix 924882 in Microsoft Dynamics CRM 3.0

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Article ID: 944041
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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Symptoms

After you install hotfix 924882 in Microsoft Dynamics CRM 3.0, you cannot sort relationship views by using a column. For example, you open an opportunity. On the Opportunity page, you click Relationships. However, the headings of the columns for the relationship views are disabled. Therefore, you cannot sort relationship views for the opportunity by clicking the column heading.

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200701:52x86
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmbulkmailservice.exe3.0.5300.16882,832,40021-Oct-200700:15x86
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16886,739,98420-Oct-200709:18x86
Crmworkflowservice.exe3.0.5300.16883,881,48821-Oct-200700:15x86
Edit_article.aspxNot applicable6,92716-Oct-200720:14Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Kbtemplateeditor.jsNot applicable5,66616-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1688689,16821-Oct-200700:07x86
Microsoft.crm.application.components.core.dll3.0.5300.1688291,85621-Oct-200700:07x86
Microsoft.crm.application.components.ui.dll3.0.5300.1688222,22421-Oct-200700:07x86
Microsoft.crm.application.pages.dll3.0.5300.1688967,69621-Oct-200700:07x86
Microsoft.crm.metadatahelper.dll3.0.5300.168882,96021-Oct-200700:07x86
Microsoft.crm.objectmodel.dll3.0.5300.1688324,62421-Oct-200700:08x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.168837,90421-Oct-200700:07x86
Microsoft.crm.platform.server.dll3.0.5300.1688246,80021-Oct-200700:07x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.168899,34421-Oct-200700:07x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82219-Oct-200720:20Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:47x86
Crmhotfix.cdfNot applicable11,40422-Oct-200703:08Not applicable
Kb927207_client.dll3.0.5300.168861,45621-Oct-200700:13x86
Kb930604_client.dll3.0.5300.168865,04020-Oct-200709:13x86
Kb930610_client.dll3.0.5300.1688116,75220-Oct-200709:13x86
Kb931627_client.dll3.0.5300.1688159,76021-Oct-200700:13x86
Kb932205_client.dll3.0.5300.168863,50421-Oct-200700:13x86
Kb933214_client.dll3.0.5300.168870,67221-Oct-200700:13x86
Kb933423_client.dll3.0.5300.168891,15221-Oct-200700:13x86
Kb933658_client.dll3.0.5300.168867,08821-Oct-200700:13x86
Kb935529_client.dll3.0.5300.168871,18421-Oct-200700:13x86
Kb935844_client.dll3.0.5300.1688115,72821-Oct-200700:13x86
Kb936019_client.dll3.0.5300.168861,96821-Oct-200700:13x86
Kb936204_client.dll3.0.5300.168892,17621-Oct-200700:13x86
Kb938125_client.dll3.0.5300.168861,96821-Oct-200700:13x86
Kb938238_client.dll3.0.5300.168870,16021-Oct-200700:13x86
Kb940761_client.dll3.0.5300.168881,93621-Oct-200700:13x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmmsg.dll1.2.3297.12316,08829-Mar-200720:18x86
Crmobjectmodel.dll3.0.5300.16886,739,98421-Oct-200700:18x86
Edit_article.aspxNot applicable6,92719-Oct-200720:20Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1688599,05621-Oct-200700:07x86
Microsoft.crm.application.components.core.dll3.0.5300.1688295,95221-Oct-200700:08x86
Microsoft.crm.application.components.ui.dll3.0.5300.1688222,22421-Oct-200700:07x86
Microsoft.crm.application.pages.dll3.0.5300.1688738,32021-Oct-200700:07x86
Microsoft.crm.metadatahelper.dll3.0.5300.168882,96021-Oct-200700:08x86
Microsoft.crm.objectmodel.dll3.0.5300.1688324,62421-Oct-200700:08x86
Microsoft.crm.platform.server.dll3.0.5300.1688246,80021-Oct-200700:08x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86
Msvcr71.dll7.10.3052.4355,03229-Mar-200720:18x86
Pkgutil.cmdNot applicable11329-Mar-200705:18Not applicable
Pkgutil.exe1.2.3297.10188,79229-Mar-200720:18x86
Print_dlg.aspxNot applicable8,82216-Oct-200720:14Not applicable
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable5,69822-Oct-200703:08Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:47x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

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File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable2,61322-Oct-200703:26Not applicable
V3cclientpatch30.mspNot applicable1,822,20822-Oct-200718:47Not applicable
Articleseditcontent.xslNot applicable5,52724-Aug-200720:42Not applicable
Crmobjectmodel.dll3.0.5300.16886,739,98421-Oct-200700:18x86
Edit_article.aspxNot applicable6,92719-Oct-200720:20Not applicable
Grid.htcNot applicable17,56016-Oct-200720:14Not applicable
Listaction.jsNot applicable9,10216-Oct-200720:14Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1688599,05620-Oct-200709:07x86
Microsoft.crm.application.components.core.dll3.0.5300.1688295,95221-Oct-200700:07x86
Microsoft.crm.application.components.ui.dll3.0.5300.1688222,22421-Oct-200700:06x86
Microsoft.crm.application.pages.dll3.0.5300.1688738,32021-Oct-200700:07x86
Microsoft.crm.metadatahelper.dll3.0.5300.168882,96021-Oct-200700:07x86
Microsoft.crm.objectmodel.dll3.0.5300.1688324,62421-Oct-200700:07x86
Microsoft.crm.platform.server.dll3.0.5300.1688246,80021-Oct-200700:07x86
Print_dlg.aspxNot applicable8,82216-Oct-200720:14Not applicable
Setup.xmlNot applicable1,35522-Oct-200703:26Not applicable
V3clightclientpatch30.mspNot applicable193,02422-Oct-200718:47Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1688295,95221-Oct-200700:07x86
Microsoft.crm.platform.server.dll3.0.5300.1688246,80021-Oct-200700:07x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB944041$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

More information

For more information about hotfix 924882, click the following article number to view the article in the Microsoft Knowledge Base:
924882 You experience several problems if the list of relationships is longer than one page when you try to view opportunity relationships in Microsoft Dynamics CRM 3.0
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 944041 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB944041

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