To resolve this behavior, use one or more of the following methods:
Unlock the hold switch. To unlock the hold switch, move the hold switch to the unlocked position. It may help to move the switch back and forth to make sure that the switch is fully in the unlocked position. After you unlock the hold switch, press the Play/Pause button to wake the device.
Restart the Zune device. To restart the Zune device, set the hold switch to the unlocked position, and then do the following:
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Press and hold the Back button
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as you press the top of the Zune pad. When the Zune device begins to turn on, release the buttons.
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Connect the Zune device to a power source. If the Zune device is turned off, connecting the Zune device to a power source will wake the Zune device and turn it on. If the device does not turn on immediately, allow your Zune device to charge for 30 minutes, and then disconnect and reconnect the cable to turn the player on. It can take up to 3 hours to fully charge.
For more information about how to charge the Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
927348
(http://support.microsoft.com/kb/927348/
)
How to charge the battery in your Zune device
Update the device. As soon as the Zune device is back up and running, connect the Zune device to the computer that has the latest Zune software installed, and then update the device to the latest Zune device software version.
For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
926770
(http://support.microsoft.com/kb/926770/
)
How to update your Zune device
Restore the device software. As a last resort, try to restore the Zune device software. When you restore your Zune device software, all content and the device software is removed. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base:
927001
(http://support.microsoft.com/kb/927001/
)
How to restore your Zune device software
Enable Zune device error reporting. This will not immediately fix the current problem, but by electing to send error report data, you will help us improve future product versions. To do this, follow these steps:
Start the Zune software, and then connect the Zune device by using the sync cable.
Click Settings, click device, and then click Privacy.
Click to select I want to help improve Microsoft software and services by automatically sending error report data from my Zune device to Microsoft after errors occur.
Click OK.
Send in the device for service. If the previous steps do not resolve the problem, visit the following Microsoft Web page to sign in and register your device:
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