This article describes how to restart (or "power cycle") home networking hardware. If you are having trouble connecting to Xbox LIVE, restarting your network hardware might solve the problem.
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Your network hardware might include:
- A modem (cable or DSL)
- A router (wired or wireless)
- A gateway
- A computer (if you are using Windows Internet Connection Sharing or bridging)
To restart your network hardware:
- Turn off your Xbox 360 console and network hardware (for example, your modem and router).
- Wait 30 seconds.
- Turn on your modem and wait for it to come online (approximately one minute).
- Turn on the next piece of hardware (for example, a router) and wait another minute.
- Repeat step 4 for every additional piece of network hardware.
- Turn on your Xbox 360 console.
- On the console, go to My Xbox, and then select System Settings.
- Select Network Settings.
- Select Test Xbox LIVE Connection.
If the Xbox LIVE connection test fails, click the
More Info button to see the specific error message. Then search the
Microsoft Knowledge Base
(http://support.microsoft.com/search/)
for the error message text.
Additional support
Please visit the following Web site for information about how to contact Xbox support:
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