Article ID: 944294 - Last Review: October 4, 2011 - Revision: 12.0

How to restart your network hardware

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INTRODUCTION

This article describes how to restart (or "power cycle") home networking hardware. If you are having trouble connecting to Xbox LIVE, restarting your network hardware might solve the problem.

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MORE INFORMATION

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Your network hardware might include:

A modem (cable or DSL)
A router (wired or wireless)
A gateway
A computer (if you are using Windows Internet Connection Sharing or bridging)

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To restart your network hardware:

Turn off your Xbox 360 console and network hardware (for example, your modem and router).
Wait 30 seconds.
Turn on your modem and wait for it to come online (approximately one minute).
Turn on the next piece of hardware (for example, a router) and wait another minute.
Repeat step 4 for every additional piece of network hardware.
Turn on your Xbox 360 console.
Go to the Settings hub, and choose System.
Select Network Settings.
Select Test Xbox LIVE Connection.

If the Xbox LIVE connection test fails, click the More Info button to see the specific error message. Then search the Microsoft Knowledge Base (http://support.microsoft.com/search/) for the error message text.

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Additional support

Please visit the following Web site for information about how to contact Xbox support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Xbox

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