Article ID: 944362 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows XP and Windows Vista
When you transfer large files over a slow network link in Microsoft Office Communicator 2005 or in Microsoft Office Communicator 2007, you receive the following error message:
Cannot send file name to remote user. This may be due to firewall restrictions or network problems. Please try again. If you need further assistance, contact your system administrator.
This issue occurs because the original Session Initiation Protocol (SIP) session that initiated the file transfer expired.
When you transfer large files, the default idle time-out period is 10 minutes. Any file transfer session that exceeds this period generates the error message.
To work around this issue, increase the idle time-out period of the SIP session to a period that is longer than the time that is required to copy the file. To do this, follow these steps.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Article ID: 944362 - Last Review: January 19, 2009 - Revision: 2.0
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