Article ID: 944373 - Last Review: March 24, 2008 - Revision: 1.1 Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is availableOn This PageINTRODUCTIONThis article contains details about Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. This article also describes the hotfixes and the updates that are included in this update rollup. MORE INFORMATIONBuild numbers and file namesThe build number for Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is 3.0.5745.1118. This build number is the build number for the Microsoft Dynamics CRM client for Microsoft Office Outlook. This build number is also the build number for the Microsoft Dynamics CRM server. The file names for the update rollup packages are as follows:
Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service ProvidersUpdate Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers contains some fixes that are included in the following update rollups:
922815
(http://support.microsoft.com/kb/922815/
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Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available
927751
(http://support.microsoft.com/kb/927751/
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Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
935364
(http://support.microsoft.com/kb/935364/
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Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Comprehensive issues that are fixed in Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service ProvidersThis update rollup contains fixes for the comprehensive issues that are described in the following Microsoft Knowledge Base articles:913802
(http://support.microsoft.com/kb/913802/
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Error message in Microsoft Dynamics CRM 3.0: "SQL Server timeout expired"
916210
(http://support.microsoft.com/kb/916210/
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Error message when you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products: "An error has occurred. For more information, contact your system administrator. Error code: -2146822366"
916629
(http://support.microsoft.com/kb/916629/
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Error message when you run a report in the Danish version of Microsoft Dynamics CRM 3.0: "An Unexpected error occurred in Report Processing (rsInternalError)"
917797
(http://support.microsoft.com/kb/917797/
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The "Notes" tab does not display the title of a note in Microsoft Dynamics CRM 3.0
925532
(http://support.microsoft.com/kb/925532/
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Error message when you track a Rich Text Format e-mail message in Microsoft Dynamics CRM client for Outlook: "An error occurred promoting this item to Microsoft CRM"
925536
(http://support.microsoft.com/kb/925536/
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Error message when you page through the results of a view that contains a column that has the ntext type: "A SQL Server error occurred. For more information, contact your system administrator Error Code: 0x80044150"
929180
(http://support.microsoft.com/kb/929180/
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The searchable attributes for a custom entity may be ignored when you use the Advanced Find feature in Microsoft Dynamics CRM
937118
(http://support.microsoft.com/kb/937118/
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Error message when you try to reconnect to the Microsoft Dynamics CRM databases by using the Microsoft Dynamics CRM client for Outlook: "An error occurred loading Microsoft CRM functionality"
937667
(http://support.microsoft.com/kb/937667/
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An update is available for the New Zealand 2007 daylight saving time changes in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
942360
(http://support.microsoft.com/kb/942360/
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The values in the Start Date column and in the Due Date column are incorrect for appointments that are created by using the time zone for Jordan or for Egypt in the Activities dialog box in the Microsoft Dynamics CRM 3.0
943077
(http://support.microsoft.com/kb/943077/
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An update is available for the Brazilian daylight saving time changes in 2007 and in 2008 in Microsoft Dynamics CRM 3.0 and in the Microsoft Dynamics CRM 3.0 client for Outlook
943122
(http://support.microsoft.com/kb/943122/
)
An update for the Australian 2008 DST changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
945311
(http://support.microsoft.com/kb/945311/
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A hotfix is available that adds the new UTC -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0
Hotfixes and updates that you must manually enable or manually configureUpdate Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers contains hotfixes and updates that you must manually enable or manually configure. After you install Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, and you manually enable the hotfixes and the updates, you do not have to manually enable the hotfixes in Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. Therefore, you do not have to manually enable or manually configure the hotfixes in this update rollup.How to obtain Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service ProvidersMicrosoft Dynamics CRM 3.0 serverThe following file is available for download from the Microsoft Download Center:Collapse this image  Release Date: March 24, 2008 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Microsoft Dynamics CRM 3.0 client for Microsoft Office OutlookThe following file is available for download from the Microsoft Download Center:Collapse this image Release Date: March 24, 2008 For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
PrerequisitesYou must have Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers installed to apply this hotfix.Restart requirementIf you are prompted, restart the computer after you apply this update rollup.Removal informationTo remove Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers, use Add or Remove Programs in Control Panel.File informationThe English version of this update rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics CRM serverCollapse this table
Microsoft Dynamics CRM client for Microsoft Office OutlookCollapse this table
Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility UpdateCollapse this table
MORE INFORMATIONKnown issuesThird-party programsIf you have installed a third-party program that registers the Microsoft.Crm.MetadataService.dll file to the global assembly cache (GAC), you may experience a problem in Microsoft Dynamics CRM after you install this update rollup. You may experience this problem if you save an entity or an attribute, or if you update an entity or an attribute. For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:934690
(http://support.microsoft.com/kb/934690/
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Error message when you save or update an entity or an attribute in Microsoft Dynamics CRM 3.0: "An error has occurred. For more information, contact your system administrator"
REFERENCES
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
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Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
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Microsoft Business Solutions CRM software hotfix and update package naming standards
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