Two or more cookie files exist for one Web site when you use Internet Explorer to visit a cookie-enabled Web site

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Article ID: 944410 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • User accounts in an Active Directory directory service domain are configured to use roaming profiles.
  • The Delete cached copies of roaming profiles Group Policy setting is enabled
  • On a computer in the domain, a user visits a cookie-enabled Web site, and then logs off the computer.
  • The same user logs on to the computer again and then visits the same Web site again.
In this scenario, two or more cookie files for this Web site exist in the "Temporary Internet Files" folder. The names of the cookie files resemble the following:
  • cookie:user@website[1].txt
  • cookie:user@website[2].txt
However, there should be only one cookie file for this Web site.

Note This issue occurs in the following products:
  • Windows Vista
  • Windows XP
  • Windows Server 2003
  • Internet Explorer 6
  • Windows Internet Explorer 7
  • Windows Server 2008

RESOLUTION

Service pack information for Windows Vista

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information for Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To use this hotfix, follow these steps:
  1. Click Start, type regedit in the Start Search box, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl
  3. On the Edit menu, point to New, and then click Key.
  4. Type the following name, and then press ENTER:
    FEATURE_COOKIE_URLCACHE_SKIP_CREATEDTIME_CHECK_KB944410
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type iexplore.exe, and then press ENTER.
  7. On the Edit menu, click Modify.
  8. Type 1, and then click OK.
  9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista or Windows Server 2008, 32-bit editions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,03314-Apr-200818:57Not Applicable
X86_930c8e61f5953c9b44ac016a772004f9_31bf3856ad364e35_6.0.6000.20812_none_39fb38ab87a96c36.manifestNot Applicable72614-Apr-200818:57Not Applicable
X86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6000.20812_none_00838430bdd06c85.manifestNot Applicable52,88814-Apr-200808:40Not Applicable
Jsproxy.dll7.0.6000.2081227,64814-Apr-200808:22x86
Wininet.dll7.0.6000.20812827,39214-Apr-200808:25x86
Wininetplugin.dll1.0.0.164,51214-Apr-200808:25x86

Service pack information for Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix for Internet Explorer 7, you must have Windows XP Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To use this hotfix, follow these steps:
  1. Click Start, click Run, type regedit, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl
  3. On the Edit menu, point to New, and then click Key.
  4. Type the following name, and then press ENTER:
    FEATURE_COOKIE_URLCACHE_SKIP_CREATEDTIME_CHECK_KB944410
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type iexplore.exe, and then press ENTER.
  7. On the Edit menu, click Modify.
  8. Type 1, and then click OK.
  9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Internet Explorer 7 for Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wininet.dll7.0.6000.20815827,39223-Apr-200801:41x86

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To use this hotfix, follow these steps:
  1. Click Start, click Run, type regedit, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl
  3. On the Edit menu, point to New, and then click Key.
  4. Type the following name, and then press ENTER:
    FEATURE_COOKIE_URLCACHE_SKIP_CREATEDTIME_CHECK_KB944410
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type iexplore.exe, and then press ENTER.
  7. On the Edit menu, click Modify.
  8. Type 1, and then click OK.
  9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Interent Explorer 7 for Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wininet.dll7.0.6000.20815827,39223-Apr-200808:00x86
Interent Explorer 6 for Windows Server 2003 with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wininet.dll6.0.3790.4277671,23222-Apr-200822:57x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Windows XP
This problem was first corrected in Windows XP Service Pack 3.

MORE INFORMATION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

All cookie files that were created before you install the hotfix have to be manually removed if their entries are already missing from the Index.dat file. To clear cookies by running InetCPL.cpl from the desktop instead of by using an Iexplore.exe process, follow these steps:
  1. Click Start, click Run, type regedit, and then press ENTER.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl
  3. On the Edit menu, point to New, and then click Key.
  4. Type the following name, and then press ENTER:
    FEATURE_COOKIE_URLCACHE_SKIP_CREATEDTIME_CHECK_KB944410
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type iexplore.exe, and then press ENTER.
  7. On the Edit menu, click Modify.
  8. Type 1, and then click OK.
  9. On the Edit menu, point to New, and then click DWORD Value.
  10. Type rundll32.exe, and then press ENTER.
  11. On the Edit menu, click Modify.
  12. Type 1, and then click OK.
  13. Exit Registry Editor.
To enable the Delete cached copies of roaming profiles Group Policy setting, follow these steps:
  1. Locate the Group Policy object (GPO) that you want to modify.
  2. Expand Computer Configuration, expand Administrative Templates, expand System, and then expand User Profiles.
  3. Double-click Delete cached copies of roaming profiles, and then click Enabled.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
260971 Description of Cookies
278835 How to delete cookie files in Internet Explorer 6 and Internet Explorer 7

Properties

Article ID: 944410 - Last Review: November 10, 2008 - Revision: 3.0
APPLIES TO
  • Windows Internet Explorer 7 for Windows XP
  • Windows Internet Explorer 7 for Windows Server 2003
  • Windows Internet Explorer 7 in Windows Vista
  • Microsoft Internet Explorer 6.0
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB944410

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