Article ID: 944819 - Last Review: June 10, 2011 - Revision: 1.6

Error code when you install Windows Vista SP1 on a computer that is running the Korean version of the 2007 Office system: "0x80070003"

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Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs) .

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SYMPTOMS

Consider the following scenario:
  • You have a Windows Vista-based computer on which the language locale is set to Korean.
  • You have installed the Korean version of the 2007 Microsoft Office system.
  • Microsoft Office Input Method Editor (IME) 2007 is set as the default input language.
In this scenario, when you install Windows Vista Service Pack 1 (SP1), the installation may fail. Additionally, you may receive the following error code:
0x80070003
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CAUSE

This issue is caused by Microsoft Office IME (Korean) 2007. This application is installed when you install the Korean version of the 2007 Office system.
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RESOLUTION

To resolve this issue, use one of the following methods.
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Method 1: Apply hotfix 937905

Install Windows Vista SP1 after you apply the hotfix that is described in the following article in the Microsoft Knowledge Base:
937905  (http://support.microsoft.com/kb/937905/ ) Description of the Input Method Editor (Korean) 2007 hotfix package: July 7, 2007
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Method 2: Reinstall the 2007 Office system

To do this, follow these steps:
  1. Uninstall the 2007 Office system.
  2. Install Windows Vista SP1.
  3. Reinstall the 2007 Office system.
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APPLIES TO
  • Windows Vista Service Pack 1
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
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Keywords: 
kbexpertiseinter kbtshoot KB944819
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