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A duplicate appointment appears in the Outlook calendar when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM 3.0 client for Outlook
Article ID: 944834 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. You send an appointment to another Microsoft Dynamics CRM 3.0 client for Outlook user. You do not track the appointment in Microsoft Dynamics CRM 3.0. The user to whom you sent the appointment tracks the appointment in Microsoft Dynamics CRM 3.0. Then, you run the Synchronize Outlook with CRM function. In this scenario, a duplicate appointment appears in the Microsoft Office Outlook calendar. One appointment is tracked in Microsoft Dynamics CRM 3.0. The other appointment is not tracked in Microsoft Dynamics CRM 3.0.
Additionally, if you try to track the untracked appointment in Microsoft Dynamics CRM 3.0, you receive an error message.
If you are using Microsoft Office Outlook 2003, you receive the following error message:
If you are using Microsoft Office Outlook 2007, you receive the following error message:
A SQL Timeout has expired. For more information, contact your system administrator.
Therefore, you cannot link the untracked appointment to the correct appointment in Microsoft Dynamics CRM 3.0.
You cannot unshare this record. The owner of the selected record is the only one allowed to remove others from the share.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
(http://support.microsoft.com/kb/935364/ )Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM client for Outlook
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Microsoft Dynamics CRM client for Outlook Compatibility Update
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Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM client for Outlook.
PrerequisitesYou must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirementIf you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal informationTo remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB944834$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards