You can’t install the Zune software because a required component is missing

When you try to install the Zune Music + Video software, you receive one of the following error messages:




In all instances, the Zune software will not install.

These errors can happen when software components or updates are required by the Zune software for installation, but aren't available on your computer or included in the basic download.

1. Make sure that your computer meets the minimum system requirements.

• Windows 7 (all editions)
• Windows Vista (all editions)
• Windows XP with Service Pack 3 (Home, Professional, Tablet PC, or Media Center Edition 2005 with Rollup Update 2)
  Note The Zune Music + Video software won't work on versions of Windows earlier than Windows XP SP3, any 64-bit version of Windows XP, or any version of Windows Server.
• Mac OSX with Boot Camp running Windows 7 or Windows Vista
• 256 MB of RAM
• Video card with 64 MB RAM (video RAM or VRAM) and DirectX 9.0b
• Microsoft Internet Explorer 6 or higher

For a more complete list of system requirements, see Computer requirements for Zune Music + Video (http://www.zune.net/en-US/support/zunesoftware/gettingstarted/pcreqs.htm) .

2. Check for updates.

You may need to update your computer:

1. Visit the following Microsoft website:
   
   http://update.microsoft.com/microsoftupdate (http://update.microsoft.com/microsoftupdate)
2. If you have not previously done this, click to "opt in" for Microsoft Updates.
3. Click Check for updates.

3. Reinstall the Zune software using a Fix It.

Verify that you have administrative rights to install software and then run the Fix It below.

Fix it for me

You may be able to resolve this problem automatically. Click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50577

Notes:

• This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

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