Article ID: 945070 - View products that this article applies to.
When you use Microsoft Office Communications Server 2007 to archive instant messaging information, the Archiving feature in Office Communications Server 2007 may create a duplicate log entry for a single instant message. When this problem occurs, the message ID of the duplicate log entry differs from the message ID of the original log entry.
Hotfix informationTo resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/945055/ )Description of the update package for Communications Server 2007 and for Communications Server 2007 Archiving and CDR Server: November 30, 2007
Hotfix installation informationThe 945055 hotfix package contains the following update packages:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Contact us for more help
Connect with Answer Desk for expert help.