Article ID: 945079 - View products that this article applies to.
Consider the following scenario in Microsoft Office Communicator 2007:
This problem occurs because the transferee must take the call off hold to view the user interface. However, the transferee may not know this.
To resolve this problem, install the hotfix that is described in the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/943083/ )Description of the update for Communicator 2007: December 17, 2007
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.