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Article ID: 945148 - Last Review: January 10, 2009 - Revision: 3.0

You experience issues when you try to use certain third-party accessories with a Zune device

View products that this article applies to.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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SYMPTOMS

You may experience problems when you use certain third-party (non-Microsoft) accessories with a Zune device. This article contains information about known problems and solutions.

THINGS TO TRY

See the following table for relevant problem details and solutions:

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AccessoryProblemWorkaround
KICKER ZK500 Speaker DockYou may not hear audio.Restart the ZK500. To restart the ZK500, disconnect the dock from its power source, and then reconnect it.

VAF Speaker DockThe Zune 4GB, Zune 8GB, Zune 16GB, Zune 80GB, and Zune 120GB devices may not work correctly when docked in a VAF Speaker Dock. For example, the Zune device may restart unexpectedly.

Contact VAF Research to obtain a device software update and Zune adapter plates for the VAF Speaker Dock. With the device software update and the appropriate adapter plate installed, the VAF Speaker Dock is compatible with the Zune 4GB, Zune 8GB, Zune 16GB, Zune 80GB, and Zune 120GB devices. To contact VAF Research, visit the following Web site:
http://www.vaf.com.au/contact.asp (http://www.vaf.com.au/contact.asp)
iHome Speaker Dock – Model ZN10Zune 30GB devices may not work correctly in this model of iHome Speaker Dock.

Note The Zune 4GB, Zune 8GB, Zune 16GB, Zune 80GB, and Zune 120GB devices are incompatible with this iHome Speaker Dock.		You may have to press a button on the Zune device or press the Zune pad for the Zune 30GB device to work as expected when docked in this model iHome Speaker Dock.
DLO HomeDockThe DLO HomeDock is incompatible with Zune 4GB, Zune 8GB, Zune 16GB, Zune 80GB, and Zune 120GB devices.None.
APPLIES TO
  • Zune Digital Media Player
  • Zune 4GB Digital Media Player
  • Zune 8GB Digital Media Player
  • Zune 16GB Digital Music Player
  • Zune 30GB Digital Media Player
  • Zune 80GB Digital Media Player
  • Zune 120GB Digital Media Player
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