A hotfix is available that adds the new UTC -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0

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Article ID: 945311 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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INTRODUCTION

The government of the Bolivarian Republic of Venezuela has announced a change to the time zone for the country. This change creates a new time zone. This hotfix implements support for this new time zone by adding the new Coordinated Universal Time (UTC) -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0.

MORE INFORMATION

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364 Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

This problem is fixed in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944373 Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

Microsoft Dynamics CRM hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98430-Jun-200700:43x86
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmbulkmailservice.exe3.0.5300.17092,832,40017-Nov-200702:28x86
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Crmnativeinteropproxy.dll3.0.5300.17093,402,76816-Nov-200710:30x86
Crmobjectmodel.dll3.0.5300.17096,741,00817-Nov-200702:30x86
Crmsecurity.dll3.0.5300.1709770,57617-Nov-200702:28x86
Crmworkflowservice.exe3.0.5300.17093,889,16817-Nov-200702:28x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Kbtemplateeditor.jsNot applicable5,66630-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1709689,16816-Nov-200710:09x86
Microsoft.crm.application.components.core.dll3.0.5300.1709291,85617-Nov-200702:10x86
Microsoft.crm.application.components.strings.dll3.0.5300.1709726,03217-Nov-200702:11x86
Microsoft.crm.application.components.ui.dll3.0.5300.1709222,22417-Nov-200702:08x86
Microsoft.crm.application.pages.dll3.0.5300.1709967,69617-Nov-200702:09x86
Microsoft.crm.dll3.0.5300.1709381,96817-Nov-200702:11x86
Microsoft.crm.managedinterop.dll3.0.5300.170982,96017-Nov-200702:10x86
Microsoft.crm.metadatahelper.dll3.0.5300.170982,96017-Nov-200702:11x86
Microsoft.crm.objectmodel.dll3.0.5300.1709324,62417-Nov-200702:11x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.170937,90417-Nov-200701:59x86
Microsoft.crm.platform.server.dll3.0.5300.1709246,80017-Nov-200702:11x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.170999,34417-Nov-200701:59x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1709275,47217-Nov-200701:59x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86
Msvcr71.dll7.10.3052.4355,03208-Dec-200622:06x86
Pkgutil.cmdNot applicable11308-Dec-200606:06Not applicable
Pkgutil.exe1.2.3297.10188,79208-Dec-200622:06x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Crmsecurity.dll3.0.5300.1709770,57617-Nov-200702:28x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83222-Aug-200703:14x86
Crmhotfix.cdfNot applicable13,80421-Nov-200722:10Not applicable
Kb927207_client.dll3.0.5300.170961,45617-Nov-200702:26x86
Kb930604_client.dll3.0.5300.170965,04016-Nov-200710:26x86
Kb930610_client.dll3.0.5300.1709116,75217-Nov-200702:26x86
Kb931627_client.dll3.0.5300.1709159,76017-Nov-200702:26x86
Kb932205_client.dll3.0.5300.170963,50417-Nov-200702:26x86
Kb933214_client.dll3.0.5300.170970,67217-Nov-200702:26x86
Kb933423_client.dll3.0.5300.170991,15217-Nov-200702:26x86
Kb933658_client.dll3.0.5300.170967,08817-Nov-200702:26x86
Kb935529_client.dll3.0.5300.170971,18417-Nov-200702:26x86
Kb935844_client.dll3.0.5300.1709115,72817-Nov-200702:26x86
Kb936019_client.dll3.0.5300.170961,96817-Nov-200702:26x86
Kb936204_client.dll3.0.5300.170992,17617-Nov-200702:26x86
Kb938125_client.dll3.0.5300.170961,96817-Nov-200702:26x86
Kb938238_client.dll3.0.5300.170970,16017-Nov-200702:26x86
Kb940761_client.dll3.0.5300.170981,93617-Nov-200702:26x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmmsg.dll1.2.3297.12316,08808-Dec-200622:06x86
Crmnativeinteropproxy.dll3.0.5300.17093,402,76817-Nov-200702:30x86
Crmobjectmodel.dll3.0.5300.17096,741,00817-Nov-200702:30x86
Crmsecurity.dll3.0.5300.1709770,57617-Nov-200702:28x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1709599,05617-Nov-200702:10x86
Microsoft.crm.application.components.core.dll3.0.5300.1709295,95217-Nov-200702:11x86
Microsoft.crm.application.components.strings.dll3.0.5300.1709726,03217-Nov-200702:12x86
Microsoft.crm.application.components.ui.dll3.0.5300.1709222,22417-Nov-200702:09x86
Microsoft.crm.application.pages.dll3.0.5300.1709738,32017-Nov-200702:10x86
Microsoft.crm.dll3.0.5300.1709381,96817-Nov-200702:11x86
Microsoft.crm.managedinterop.dll3.0.5300.170982,96017-Nov-200702:11x86
Microsoft.crm.metadatahelper.dll3.0.5300.170982,96017-Nov-200702:03x86
Microsoft.crm.objectmodel.dll3.0.5300.1709324,62417-Nov-200702:03x86
Microsoft.crm.platform.server.dll3.0.5300.1709246,80017-Nov-200702:03x86
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86
Msvcr71.dll7.10.3052.4355,03208-Dec-200622:06x86
Pkgutil.cmdNot applicable11308-Dec-200606:06Not applicable
Pkgutil.exe1.2.3297.10188,79208-Dec-200622:06x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable7,54421-Nov-200722:08Not applicable
Mscrmcustom.dll3.0.5300.1656181,09622-Aug-200703:14x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable3,23521-Nov-200722:41Not applicable
V3cclientpatch30.mspNot applicable2,790,40021-Nov-200723:13Not applicable
Articleseditcontent.xslNot applicable5,52719-Aug-200722:04Not applicable
Crmnativeinteropproxy.dll3.0.5300.17093,402,76816-Nov-200710:29x86
Crmobjectmodel.dll3.0.5300.17096,741,00817-Nov-200702:29x86
Crmsecurity.dll3.0.5300.1709770,57617-Nov-200702:28x86
Edit_article.aspxNot applicable6,92730-Sep-200720:11Not applicable
Grid.htcNot applicable17,56030-Sep-200720:11Not applicable
Listaction.jsNot applicable9,10230-Sep-200720:11Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1709599,05617-Nov-200702:08x86
Microsoft.crm.application.components.core.dll3.0.5300.1709295,95217-Nov-200702:09x86
Microsoft.crm.application.components.strings.dll3.0.5300.1709726,03216-Nov-200710:10x86
Microsoft.crm.application.components.ui.dll3.0.5300.1709222,22417-Nov-200702:08x86
Microsoft.crm.application.pages.dll3.0.5300.1709738,32017-Nov-200702:08x86
Microsoft.crm.dll3.0.5300.1709381,96817-Nov-200702:10x86
Microsoft.crm.managedinterop.dll3.0.5300.170982,96017-Nov-200702:09x86
Microsoft.crm.metadatahelper.dll3.0.5300.170982,96017-Nov-200702:10x86
Microsoft.crm.objectmodel.dll3.0.5300.1709324,62417-Nov-200702:10x86
Microsoft.crm.platform.server.dll3.0.5300.1709246,80017-Nov-200702:10x86
Print_dlg.aspxNot applicable8,82216-Nov-200721:15Not applicable
Setup.xmlNot applicable1,61421-Nov-200722:37Not applicable
V3clightclientpatch30.mspNot applicable457,72821-Nov-200723:13Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1709295,95217-Nov-200702:09x86
Microsoft.crm.application.components.strings.dll3.0.5300.1709726,03216-Nov-200710:10x86
Microsoft.crm.dll3.0.5300.1709381,96817-Nov-200702:10x86
Microsoft.crm.platform.server.dll3.0.5300.1709246,80017-Nov-200702:10x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB945311$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.crm.application.components.application.dll3.0.5745.1118689,16828-Nov-200704:10x86
Microsoft.crm.application.components.core.dll3.0.5745.1118287,76028-Nov-200704:10x86
Microsoft.crm.application.components.sdk.formcontrols.dll3.0.5745.111891,15228-Nov-200704:09x86
Microsoft.crm.application.components.strings.dll3.0.5745.1118726,03228-Nov-200704:10x86
Microsoft.crm.application.components.ui.dll3.0.5745.1118222,22428-Nov-200704:10x86
Microsoft.crm.dll3.0.5745.1118394,25628-Nov-200704:10x86
Microsoft.crm.managedinterop.dll3.0.5745.111882,96028-Nov-200704:09x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5745.1118275,47228-Nov-200704:06x86
Notectrl.htcNot Applicable2,38827-Nov-200723:31Not Applicable
Notes.cssNot Applicable80027-Nov-200723:31Not Applicable
Notes.htcNot Applicable16,90927-Nov-200723:31Not Applicable
Notesprint.cssNot Applicable45927-Nov-200723:31Not Applicable
Pkgutil.cmdNot Applicable11323-Mar-200716:25Not Applicable
Microsoft.crm.dll3.0.5745.0383,75224-Feb-200612:31x86
Microsoft.crm.managedinterop.dll3.0.5745.080,64824-Feb-200612:31x86

Microsoft Dynamics CRM client for Microsoft Office Outlook

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.crm.application.components.application.dll3.0.5745.1118599,056x86
Microsoft.crm.application.components.core.dll3.0.5745.1118291,85628-Nov-200704:10x86
Microsoft.crm.application.components.sdk.formcontrols.dll3.0.5745.111891,15228-Nov-200704:10x86
Microsoft.crm.application.components.strings.dll3.0.5745.1118726,03228-Nov-200704:10x86
Microsoft.crm.application.components.ui.dll3.0.5745.1118222,22428-Nov-200704:10x86
Microsoft.crm.dll3.0.5745.1118394,25628-Nov-200704:10x86
Microsoft.crm.managedinterop.dll3.0.5745.111882,96028-Nov-200704:10x86
Notectrl.htcNot Applicable2,38827-Nov-200723:31Not Applicable
Notes.cssNot Applicable80027-Nov-200723:31Not Applicable
Notes.htcNot Applicable16,90927-Nov-200723:31Not Applicable
Notesprint.cssNot Applicable45927-Nov-200723:31Not Applicable
Pkgutil.cmdNot Applicable11323-Mar-200716:25Not Applicable
Microsoft.crm.dll3.0.5745.0383,76824-Feb-200612:34x86
Microsoft.crm.managedinterop.dll3.0.5745.080,66424-Feb-200612:33x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
V3splacclientpatch30.mspNot Applicable691,20028-Nov-200704:51Not Applicable
Microsoft.crm.application.components.application.dll3.0.5745.1118599,05628-Nov-200704:08x86
Microsoft.crm.application.components.core.dll3.0.5745.1118291,85628-Nov-200704:08x86
Microsoft.crm.application.components.sdk.formcontrols.dll3.0.5745.111891,15228-Nov-200704:08x86
Microsoft.crm.application.components.strings.dll3.0.5745.1118726,03228-Nov-200704:08x86
Microsoft.crm.application.components.ui.dll3.0.5745.1118222,22428-Nov-200704:08x86
Microsoft.crm.dll3.0.5745.1118394,25628-Nov-200704:08x86
Microsoft.crm.managedinterop.dll3.0.5745.111882,96028-Nov-200704:08x86
Notectrl.htcNot Applicable2,38827-Nov-200723:31Not Applicable
Notes.cssNot Applicable80027-Nov-200723:31Not Applicable
Notes.htcNot Applicable16,90927-Nov-200723:31Not Applicable
Notesprint.cssNot Applicable45927-Nov-200723:31Not Applicable
V3splaclightclientpatch30.mspNot Applicable388,09628-Nov-200704:41Not Applicable
Microsoft.crm.application.components.core.dll3.0.5745.1118291,85628-Nov-200704:08x86
Microsoft.crm.application.components.strings.dll3.0.5745.1118726,03228-Nov-200704:08x86
Microsoft.crm.dll3.0.5745.1118394,25628-Nov-200704:08x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB945311$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates

Time zone change details

When you change the Windows clients to the new time zone, clocks will move 30 minutes backward, from Coordinated Universal Time (UTC) -4:00 to UTC -4:30.

The name of the new time zone is Venezuela Standard Time. The display name of this time zone is (GMT -04:30) Caracas.

This hotfix also contains a change to the South America Western Standard Time zone. The display name of this time zone is updated from (GMT -04:00) Caracas, La Paz to (GMT -04:00) La Paz.

If you do not install this update, you will experience the following problems when you run Microsoft Dynamics CRM 3.0 in the (GMT -4:00) Caracas, La Paz time zone:
  • When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the appointments and the tasks are scheduled 30 minutes before the actual scheduled time. Or, the appointments and the tasks are scheduled 30 minutes after the actual scheduled time.
  • In the service calendar in Microsoft Dynamics CRM 3.0, some activities and some resources are scheduled 30 minutes before the actual scheduled time. Or, the activities and the resources are scheduled 30 minutes after the actual scheduled time.
  • When you schedule resources by using the service calendar, the resources that are listed in the calendar are scheduled 30 minutes before the actual scheduled time. Or, the resources are scheduled 30 minutes after the actual scheduled time.
For more information about the new time zone, click the following article number to view the article in the Microsoft Knowledge Base:
938977 A hotfix is available to add a new time zone in Venezuela (GMT-4:30) for the year 2007 in Windows XP, Windows Server 2003, and Windows Vista
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 945311 - Last Review: January 20, 2012 - Revision: 2.5
APPLIES TO
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB945311

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