The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
The government of the Bolivarian Republic of Venezuela has announced a change to the time zone for the country. This change creates a new time zone. This hotfix implements support for this new time zone by adding the new Coordinated Universal Time (UTC) -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
This problem is fixed in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Update Rollup 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 2 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
Microsoft Dynamics CRM hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Outlook.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.
System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB945311$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Outlook.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.
System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB945311$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
When you change the Windows clients to the new time zone, clocks will move 30 minutes backward, from Coordinated Universal Time (UTC) -4:00 to UTC -4:30.
The name of the new time zone is Venezuela Standard Time. The display name of this time zone is (GMT -04:30) Caracas.
This hotfix also contains a change to the South America Western Standard Time zone. The display name of this time zone is updated from (GMT -04:00) Caracas, La Paz to (GMT -04:00) La Paz.
If you do not install this update, you will experience the following problems when you run Microsoft Dynamics CRM 3.0 in the (GMT -4:00) Caracas, La Paz time zone:
When you view appointments or tasks in the Microsoft Dynamics CRM Web client or in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, the appointments and the tasks are scheduled 30 minutes before the actual scheduled time. Or, the appointments and the tasks are scheduled 30 minutes after the actual scheduled time.
In the service calendar in Microsoft Dynamics CRM 3.0, some activities and some resources are scheduled 30 minutes before the actual scheduled time. Or, the activities and the resources are scheduled 30 minutes after the actual scheduled time.
When you schedule resources by using the service calendar, the resources that are listed in the calendar are scheduled 30 minutes before the actual scheduled time. Or, the resources are scheduled 30 minutes after the actual scheduled time.
For more information about the new time zone, click the following article number to view the article in the Microsoft Knowledge Base:
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