If you have an Xbox LIVE child account, you can promote your account to adult status when you reach the eligibility age for an adult account. An Xbox profile/account is eligible for promotion to adult status after the account owner turns 18 or otherwise reaches legal adult age.
Note "Adult" age varies by country. For example, adult age in Korea is 20.
Only child account profiles for which the owner has reached adult age in the specific country or region will have the
Promote Child Account option available in the
Account Management area of the Xbox Dashboard. After the child profile is promoted, this option no longer appears on the
Account Management menu.
Note The age that is considered for account status is based on the date of birth that was provided during the creation of the child account. This date cannot be changed after the account is created. If an incorrect date was entered, a new account must be created to correct the date. If a new account is not created, the account owner must wait to reach legal adult age based on the incorrect date to qualify for an adult account.
When the account is promoted, any parental control restrictions that had previously existed for the child account are removed.
Account promotion process
Note After the account promotion process is complete, the account will automatically try to sign back in to Xbox LIVE. However, the account may be unable to accept the Xbox LIVE Terms of Use. Therefore, automatic sign-in may be unsuccessful. To make sure that the Terms of Use is accepted, you must manually sign in to your account on Xbox.com after you promote your account. If you do not have access to Xbox.com, wait until you do have access before you begin the promotion process.
To promote your Xbox LIVE child account, follow these steps:
- Sign in to the child account that you want to promote.
- In the My Xbox area, select your profile. Then, select select Account Management.
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Select Promote Child Account.
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If you are prompted to sign out of a current game session, select yes.
- On the Promote your current Xbox LIVE child account to an adult account screen, select Continue.
Note Steps 6 through 9 apply only to accounts that are currently billed to a credit card or to a debit card. If your account is currently billed to a prepaid subscription, go to step 10.
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On the To promote your account, replace the credit card that is associated with the account with a new card or payment method screen, select Continue.
Note The same credit card can be used again. However, the credit card details must be re-entered.
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Enter the name, credit card type, credit card number, expiration date, and verification code for the replacement credit card. Then, select Next.
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Enter the billing address, city, state, and ZIP Code/Postal Code for the replacement credit card. Then, select Next.
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Verify that all the contact information that was provided during the initial sign-up process is still accurate. Then, select Done.
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Accept the Xbox LIVE Terms of Use and the Privacy Statement.
- Click to select the check box to "opt in" if you want to receive Xbox marketing information.
- Click to select the check box to "opt in" to receive partner marketing information if you want to receive this information.
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Wait for the account to be promoted. The screen reports the progress while your console communicates with the Xbox LIVE servers.
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On the Your Xbox LIVE account is now an adult account. You will be signed out of Xbox LIVE screen, select Done.
Note Your new status takes effect the next time that you sign in to Xbox LIVE.
Additional support
If you want to contact Xbox Customer Support directly, please visit
http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
for information about how to do this.
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