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An e-mail message is in disorder and is unreadable in an Exchange Server 2007 environment

Article ID:945428
Last Review:February 21, 2008
Revision:1.4

SYMPTOMS

In a Microsoft Exchange Server 2007 environment, an e-mail message is in disorder and is unreadable. However, the same e-mail message is readable if it is received by a user in a Microsoft Exchange Server 2003 environment.

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CAUSE

This problem occurs because the boundary conditions of the e-mail message are set to have more than 70 characters. For example, the message header contains the following text:
Content-Type: multipart/mixed; boundary="xx...xx"
This problem may also occur if space characters and carriage return/line feed (CR/LF) characters increase the boundary conditions to more than 70 characters. For example, the message header contains the following text:
Content-Type: multipart/related; boundary="xx...xx"; type="multipart/alternative"
In Exchange Server 2007, the boundary conditions are always treated as invalid. Therefore, the "multipart/" element is treated as invalid and is then converted to a "text/plain" element.

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RESOLUTION

To resolve this problem in Exchange Server 2007 Service Pack 1, install Update Rollup 1 for Exchange Server 2007 Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945684 (http://support.microsoft.com/kb/945684/) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
To resolve this problem in the release version of Exchange Server 2007, install Update Rollup 6 for Exchange Server 2007.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
942846 (http://support.microsoft.com/kb/942846/) Description of Update Rollup 6 for Exchange Server 2007

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates
817903 (http://support.microsoft.com/kb/817903/) New naming schema for Exchange Server software update packages
For more information about RFC 2046, visit the following Web site:
http://www.ietf.org/rfc/rfc2046.txt (http://www.ietf.org/rfc/rfc2046.txt)

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APPLIES TO
Microsoft Exchange Server 2007 Standard Edition
Microsoft Exchange Server 2007 Enterprise Edition

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Keywords: 
kbexpertiseinter kbfix kbqfe kbhotfixrollup KB945428

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