You experience a long delay when you try to access files on a WebDAV site for the first time or access Office files or access Office files in Windows Vista or in Windows Server 2003

Article translations Article translations
Article ID: 945435 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a Windows Vista-based computer or on a Windows Server 2003-based computer, you try to access files on a Web Distributed Authoring and Versioning (WebDAV) site for the first time or you try to access Microsoft Office files on an http Web site. When you do this, you experience a long delay.

Additionally, you may experience the long delay during a later attempt to access a WebDAV share when the connection to the WebDAV workspace is closed.

Note If the connection to the workspace remains, you will not experience the long delay when you access the WebDAV share.

CAUSE

Multiple UNC provider (MUP) tries all the network providers sequentially according to the information that is specified in the registry. By default, the Server Message Block (SMB) redirector comes first. Therefore, MUP must try the SMB provider before MUP tries the Distributed Authoring and Versioning (DAV) provider.

If the router is configured to drop TCP packets that are directed to SMB ports (port 139 and port 445), MUP waits until the SMB connection times out. Then, MUP tries the DAV provider. This behavior causes the long time delay.

RESOLUTION

If you are using Windows Server 2003, see the "Workaround" section.

Update information for Windows Vista

To resolve this problem, install one of the following updates, as appropriate for your situation.

Update for Windows Vista for x86-based Systems

http://www.microsoft.com/downloads/details.aspx?FamilyId=6725DA2E-AFA9-4246-A5B3-3C4F8F3290E9

Update for Windows Vista for x64-based Systems

http://www.microsoft.com/downloads/details.aspx?FamilyId=16A8648C-8213-453F-B0E6-5A539FD28C7A

Hotfix information for Windows Vista

A hotfix is available to resolve this problem. All calls to WebDAV shares are converted from HTTP paths to UNC paths. These conversion routines set DavWWWRoot as the share name. After you apply the hotfix, MUP checks the share name before MUP tries any network provider. If the share name is DavWWWRoot, the call will not be forwarded to the SMB connections. This behavior avoids the delay that occurs when MUP tries the SMB provider.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb945435~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,79421-Nov-200719:59Not applicable
Package_2_for_kb945435~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable2,66921-Nov-200719:59Not applicable
Update.mumNot applicable1,91321-Nov-200719:59Not applicable
X86_02154fbd963790ccd187b4a4e4fc71e2_31bf3856ad364e35_6.0.6000.20725_none_9a834a9bab787119.manifestNot applicable70321-Nov-200719:59Not applicable
X86_4c9a5c309e8d9bde421b24cfcc6acde9_31bf3856ad364e35_6.0.6000.20725_none_423165d0e3cd066f.manifestNot applicable69621-Nov-200719:59Not applicable
X86_d407347fdaf9e0c2cf9a7b7df0d69e95_31bf3856ad364e35_6.0.6000.20725_none_c3a9fc7f11476665.manifestNot applicable69121-Nov-200719:59Not applicable
X86_microsoft-windows-mup_31bf3856ad364e35_6.0.6000.20725_none_ab8508ed74868e26.manifestNot applicable14,68921-Nov-200719:59Not applicable
X86_microsoft-windows-networkexplorer_31bf3856ad364e35_6.0.6000.20725_none_3ee520d161e32107.manifestNot applicable30,02521-Nov-200719:59Not applicable
X86_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20725_none_2ea3d583fea2e5bd.manifestNot applicable7,17721-Nov-200719:59Not applicable
Mup.sys6.0.6000.2072549,72021-Nov-200704:51x86
Networkexplorer.dll6.0.6000.207252,226,68821-Nov-200704:34x86
Networkitemfactory.dll6.0.6000.2072539,93621-Nov-200704:34x86
Networkitemfactory.mofNot applicable68307-Jan-200705:27Not applicable
Networkmap.dll6.0.6000.207253,072,00021-Nov-200704:34x86
Networkmap.mofNot applicable63107-Jan-200705:27Not applicable
Ntlanman.dll6.0.6000.2072564,00021-Nov-200704:34x86
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_4c9a5c309e8d9bde421b24cfcc6acde9_31bf3856ad364e35_6.0.6000.20725_none_9e5001549c2a77a5.manifestNot applicable69821-Nov-200719:59Not applicable
Amd64_7ce9751e3b8aa51779ab41e536504087_31bf3856ad364e35_6.0.6000.20725_none_3332379ed4af342a.manifestNot applicable70021-Nov-200719:59Not applicable
Amd64_d8e34052c57543553279b58266888ce5_31bf3856ad364e35_6.0.6000.20725_none_7dd51d93608f5a5c.manifestNot applicable69521-Nov-200719:59Not applicable
Amd64_dd01c87dd7a44b1522436a6b3dd3e54c_31bf3856ad364e35_6.0.6000.20725_none_9344e15a0b998a73.manifestNot applicable1,05421-Nov-200719:59Not applicable
Amd64_microsoft-windows-mup_31bf3856ad364e35_6.0.6000.20725_none_07a3a4712ce3ff5c.manifestNot applicable14,94321-Nov-200720:12Not applicable
Amd64_microsoft-windows-networkexplorer_31bf3856ad364e35_6.0.6000.20725_none_9b03bc551a40923d.manifestNot applicable30,07121-Nov-200720:12Not applicable
Amd64_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20725_none_8ac27107b70056f3.manifestNot applicable7,20321-Nov-200720:12Not applicable
Package_1_for_kb945435~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,69921-Nov-200719:59Not applicable
Package_2_for_kb945435~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,68521-Nov-200719:59Not applicable
Update.mumNot applicable1,92521-Nov-200719:59Not applicable
Mup.sys6.0.6000.2072562,00821-Nov-200705:33x64
Networkexplorer.dll6.0.6000.207252,247,16821-Nov-200705:32x64
Networkitemfactory.dll6.0.6000.2072552,22421-Nov-200705:32x64
Networkitemfactory.mofNot applicable68307-Jan-200705:27Not applicable
Networkmap.dll6.0.6000.207253,234,81621-Nov-200705:32x64
Networkmap.mofNot applicable63107-Jan-200705:27Not applicable
Ntlanman.dll6.0.6000.20725118,78421-Nov-200705:32x64

WORKAROUND

Note This section applies to Windows Vista and to Windows Server 2003.

To work around this problem, stop the Workstation service.

Important You cannot access the SMB share if the Workstation service is stopped.

To stop the Workstation service, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. In the Services window, right-click Workstation, and then click Stop.

    Note To restart the service, right-click Workstation, and then click Start.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 945435 - Last Review: October 8, 2011 - Revision: 5.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Microsoft Office Enterprise 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbautohotfix kbbug kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB945435

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com