Some users do not receive a program that is advertised to a user group in System Center Configuration Manager 2007

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Article ID: 945501 - View products that this article applies to.
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SYMPTOMS

When you advertise a program to a user group in Microsoft System Center Configuration Manager 2007, some members of the user group do not receive the advertisement. This problem occurs if the user is a member of more than 175 user groups.

CAUSE

The Policy Agent component on a client computer requests user policy assignments from the management point. To do this, the Policy Agent component sends a list of the user groups of which the user is a member. Then, the management point returns the advertisements that are assigned to those user groups.

The Policy Manager component on the management point receives all the user groups that the client reports. However, the MP_GetUserAndUserGroupPolicyAssignments stored procedure can only process a user group list that is smaller than 8 kilobytes (KB). A group list of 8 KB contains approximately 175 user groups.

Therefore, the client does not receive any advertisements that are assigned to the user groups that follow the first 175 user groups in the list.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix installation instructions

To apply this hotfix, follow these steps:
  1. Copy the SCCM2007-RTM-KB945501-X86-ENU.exe hotfix file to the Configuration Manager 2007 database server.
  2. Run the file that is mentioned in step 1, and then follow the hotfix Setup Wizard instructions.
  3. On the affected site server, stop the following services:
    • SMS_SITE_COMPONENT_MANAGER
    • SMS_EXECUTIVE
  4. On the database server, open SQL Server 2005 Management Studio, and then run the Update.sql script in the following folder:
    SCCM_Install\Logs\KB945501
    Note The SCCM_Install placeholder represents the folder in which Configuration Manager 2007 is installed.
  5. On the site server, start the services that you stopped in step 3.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Update.sqlNot applicable9,82330-Nov-200717:45Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about a similar problem that occurs in Microsoft Systems Management Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
886797 Some users do not receive a program that is advertised to a user group in Systems Management Server 2003
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 945501 - Last Review: March 27, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB945501

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