Error message when you try to run the Search function in a List Web part in Microsoft Dynamics CRM 3.0: "An error has occurred. This Web part could not be displayed"

Article ID: 945565 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0. You create a connection between two List Web parts for Microsoft Dynamics CRM. Then, in a List Web part, you type some characters in the Look for box. Next, you click Find to run the Search function. In this scenario, you receive the following error message:
An error has occurred. This Web part could not be displayed. Some of the parameters that are required to connect these Web Parts are missing or have unexpected values. The columns this connection depends on may have been deleted or rename.
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RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364
(http://support.microsoft.com/kb/935364/ )
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Crm list web part documentation.docNot applicable371,20024-Aug-200704:42Not applicable
Eula.rtfNot applicable63,61625-Nov-200614:01Not applicable
Listwebpart.msiNot applicable670,20827-Dec-200706:49Not applicable

Installation information

To apply this hotfix, follow these steps:
  1. Uninstall the existing List Web part.
  2. Save the contents of this hotfix to the Windows SharePoint Services server.
  3. Install the new List Web part by double-clicking the listwebpart.msi file.
  4. Rebuild the Microsoft Dynamics CRM List Web part. To do this, see the "Add the List Web Part to an existing Windows SharePoint Services Web Part page" section on the following Microsoft Web site:
    http://www.microsoft.com/dynamics/crm/using/deploy/crmwebpart.mspx
    (http://www.microsoft.com/dynamics/crm/using/deploy/crmwebpart.mspx)
Install this hotfix on computers that are running the Microsoft Dynamics CRM server components or that are running the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475
(http://support.microsoft.com/kb/832475/ )
Description of the new features in the package installer for Windows software updates
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/ )
Microsoft Business Solutions CRM software hotfix and update package naming standards
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Properties

Article ID: 945565 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0
Keywords: 
kbautohotfix kberrmsg kbhotfixserver kbqfe kbmbsmigrate KB945565
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