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Error message when a portable Windows Vista-based computer that has an integrated or external USB camera device resumes from long-term suspend mode: "0x000000E4" or "0x0000000A"
Article ID: 945577 - View products that this article applies to.
When you use a portable Windows Vista-based computer, you may receive a Stop error message that resembles one of the following:
STOP: 0x000000E4 (0x00000002, parameter2, parameter3, parameter4)
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
This behavior is caused by a timing issue between the Usbvideo.sys module and the Ks.sys module. When the issue occurs, the device object is deleted before a related work item is invoked.
To work around the issue, change the value of the ForceHCResetOnResume registry entry to 1.
For more information about how to add the ForceHCResetOnResume entry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/928631/ )A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation
Windows Vista Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspxNote: Currently, the list of hotfixes and security updates is available only in English.
Hotfix informationTo successfully apply this hotfix, you must create the ForceHCResetOnResume registry entry.
To have us create the ForceHCResetOnResume registry entry for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50706
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo do these, follow these steps:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, 64-bit versions
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Did this fix the problem?
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the "0x000000E4" Stop error, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms797141.aspxFor more information about the "0x0000000A" Stop error, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms793589.aspxThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 945577 - Last Review: June 14, 2011 - Revision: 2.0