Article ID: 945612 - View products that this article applies to.
Consider the following scenario:
When this problem occurs, a 0xc00d277e error code or a 0xc00d277d error code is logged in the IndivlastHR registry entry. For more information about this registry entry, see the "The IndivlastHR registry entry" section.
This issue occurs because of an error in Windows Media Center. This error occurs when Windows Media Center handles the DRM security upgrade (DRM individualization) through a slow or latent network connection.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfixes and security updates that are included in SP2 for Windows Vista Service and for Windows Server 2008For more information about the hotfixes and the security updates that are included in SP2 for Windows Vista and for Windows Server 2008, visit the following Microsoft TechNet Web site: -
http://technet.microsoft.com/en-us/library/dd335033.aspxNote: Currently, the list of hotfixes and security updates is available only in English.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesThere are no prerequisites for installing this hotfix.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, x64-based versions
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To work around this problem, use one of the following methods.
Method 1Play back the DRM-protected content by using Windows Media Player directly.
Method 2Perform the DRM security upgrade by visiting the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The IndivlastHR registry entryWhen this problem occurs, the IndivlastHR registry entry is automatically generated. To view this registry entry, follow these steps:
hhttp://www.microsoft.com/windows/windowsmedia/forpros/drm/faq.aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 945612 - Last Review: December 20, 2007 - Revision: 1.4