Article ID: 945658 - View products that this article applies to.
When you run Windows XP, you may receive a "Stop 0x0000008E" error message on a blue screen. This error message may appear randomly. You may receive this error message during the Windows XP Setup program or after Windows XP is installed.
Possible causes of this error may include the following:
Method 1: Use the Windows Error Reporting toolYou can use the Windows Error Reporting tool to send the error report directly to Microsoft, and the tool reports back if a fix or a workaround is available. To use this tool, follow these steps:
Method 2: Remove any hardware or any software drivers that you recently addedUnplug any new external hardware devices, and then try System Restore. Start System Restore as appropriate for your situation.
Method 3: Run Windows Update, and perform a Microsoft Security Essentials full service scan
Advanced usersIf you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site:
Method 1: Use the Last Known Good Configuration featureFor more information about how to use the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307852/ )How to start your computer by using the Last Known Good Configuration feature in Windows XP
Method 2: Use the Roll Back Driver featureFor more information about how to use the Roll Back Driver feature, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/283657/ )How to use the Roll Back Driver feature in Windows XP
Method 3: Use the Windows XP System Restore featureFor more information about how to use the System Restore feature, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/306084/ )How to restore the operating system to a previous state in Windows XP
Method 4: Use Recovery ConsoleFor more information about how to use Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307654/ )How to install and use the Recovery Console in Windows XP
Method 5: Examine newly installed hardwareIf you added any hardware device after Windows XP was installed, remove the newly added device to see whether the "Stop 0x8E" error message stops occurring.
If you remove the newly added device, and this resolves the problem, use one or more of the following methods to troubleshoot the problem:
Method 6: Contact the hardware manufacturerContact the manufacturer of your computer or of your hard disk. The manufacturer may have a utility that you can use to perform a more detailed scan for damaged areas of the hard disk. However, be aware that the damage to your hard disk may be serious. Sometimes this means that your only solution is to replace your hard disk. For information about how to contact the hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
For more information about the "0x0000008E" error message in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/827663/ )Random "0x0000008E" error message on a blue screen in Windows XP
(http://support.microsoft.com/kb/887589/ )You receive a 0x0000008E Stop error message when you cancel a print job in Windows XP
(http://support.microsoft.com/kb/930916/ )Error message when you try to open files on an NTFS file system volume on a Windows XP-based computer: "Stop 0x0000008E"
834450If the articles listed here do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/834450/ )"Stop 0x0000008E" error message in Win32k.sys when you use the keyboard to access a program menu in Windows XP
http://support.microsoft.comThen, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.