Article ID: 945741 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows XP and Windows Vista
When you sign in to Windows Live Family Safety for the first time, you may receive the following error message:
Cannot connect to the Windows Live ID service
The proxy settings for the network service may not be set correctly or may have become outdated. With certain settings incorrectly set, you may still be able to connect to your Windows Live account by using Windows Live Messenger and your browser, but when you try to connect to Windows Live Family Safety, you receive the error message that is mentioned in the "Symptoms" section.
If you are accessing the Internet through a proxy server and are experiencing difficulty signing in, try the steps in this article to update your registry settings.
Note This problem has not been reported on Windows Vista-based computers.Check the following things:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
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