Article ID: 945743 - Last Review: December 12, 2007 - Revision: 1.0 When you use Word 2003 to open an e-mail message that uses RTF, custom add-ins may not be displayed in Outlook 2003SYMPTOMSYou have set Microsoft Office Word 2003 as the e-mail editor in Microsoft Office Outlook 2003. However, when you open an e-mail message that uses Rich Text Format (RTF), custom add-ins may not be displayed in the Outlook Active Inspector toolbar. WORKAROUNDTo work around this problem, turn off Word 2003 as your default e-mail editor for RTF e-mail messages in Outlook. To do this, follow these steps:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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