Error message when you try to install an earlier operating system in Windows Preinstallation Environment 2.0: "<Task Sequence Name> has failed with the error code (0x800004005)"

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Article ID: 945783 - View products that this article applies to.
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SYMPTOMS

In Windows Preinstallation Environment (Windows PE) 2.0, you try to install an earlier operating system, such as Windows Server 2003 or Windows XP. Then, you receive the following error message during the installation:
<Task Sequence Name> has failed with the error code (0x800004005).
For more information, please contact the system administrator or helpdesk operator.
This problem occurs if the system has two or more raw disks.

This problem also occurs when you try to deploy an earlier operating system by using Microsoft System Center Configuration Manager (SCCM) 2007.

Note SCCM 2007 also uses Windows PE 2.0.

CAUSE

This problem occurs because of a problem in Windows PE 2.0. This problem occurs when Windows PE 2.0 distinguishes between the raw disks for the system partition. If system has more than one raw disk, the function that is used to obtain system partition information returns false information.

RESOLUTION

A hotfix is available to resolve this problem. After you install this hotfix, follow these steps:
  1. To manually extract the files to a temp location, run the following commands:
    Expand -f:* Path\Windows6.0-KB945783-x86.msu Target Path
    Expand -f:* Path\Windows6.0-KB945783-x86.cab Target Path
  2. To mount the Winpe.wim file, run the Imagex.exe tool together with the following command:
    IMAGEX.EXE /mountrw Path of the WinPE .WIM 1 Staging area
  3. Copy the updated Winload.exe file and the updated Winresume.exe file to the System32\boot directory of the mounted Winpe.wim file.

    Note The x64 version of the hotfix has an additional file that is named Winload.efi. You must also copy the Winload.efi file to the System32\boot directory.
  4. Copy the updated Setbcdlocale.dll to the System32 directory of the mounted Winpe.wim file.
  5. To unmount the Winpe.wim file, use the Imagex.exe tool together with the /commit syntax to run the following command:
    IMAGEX.EXE /commit
Note If the Winpe.wim file is in an SCCM 2007 environment, you must update the distribution points.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows PE 2.0, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,01804-Dec-200701:14Not Applicable
X86_441bcbad807d28bdfa91e1c6154b85ac_31bf3856ad364e35_6.0.6000.20731_none_bbe5a361f232ee73.manifestNot Applicable71104-Dec-200701:14Not Applicable
X86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.20731_none_67bc85d5a8d91a1c.manifestNot Applicable9,08804-Dec-200701:14Not Applicable
Setbcdlocale.dll6.0.6000.2073143,00803-Dec-200708:04x86
Winload.exe6.0.6000.20629943,28831-Jul-200723:09x86
Winresume.exe6.0.6000.20629905,40031-Jul-200723:09x86
Windows PE 2.0, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_574e84de98be9b124b6e15cae91d8755_31bf3856ad364e35_6.0.6000.20731_none_e08eb2b1971d431b.manifestNot Applicable71504-Dec-200701:14Not Applicable
Amd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6000.20731_none_c3db215961368b52.manifestNot Applicable10,14904-Dec-200701:17Not Applicable
Update.mumNot Applicable2,03004-Dec-200701:14Not Applicable
Setbcdlocale.dll6.0.6000.2073153,76003-Dec-200709:01x64
Winload.efi6.0.6000.207311,013,30403-Dec-200711:21Not Applicable
Winload.exe6.0.6000.206291,015,99231-Jul-200723:10x64
Winresume.exe6.0.6000.20629957,62431-Jul-200723:10x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about SCCM 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/configmgr/default.aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824994 Description of the contents of Windows XP Service Pack 2 and Windows Server 2003 software update packages

Properties

Article ID: 945783 - Last Review: December 18, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Windows Preinstall Environment (WinPE) 32-bit
  • Microsoft Windows Preinstall Environment (WinPE) 64-bit
Keywords: 
kbautohotfix kbvistasp1fix kbfix kbexpertiseadvanced kbqfe kbhotfixserver KB945783

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