When you go offline, all the records in the OrganizationUI entity are unexpectedly synchronized to the local database for the Microsoft Dynamics CRM laptop client for Outlook

Article ID: 945844 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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SYMPTOMS

When you go offline in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook, all the records in the OrganizationUI entity are unexpectedly synchronized. The records are synchronized from the Microsoft Dynamics CRM 3.0 server to the local database for the Microsoft Dynamics CRM laptop client for Outlook. The records in the OrganizationUI entity contain the following information:
  • Information about the current user-interface configuration
  • Information about the current version
  • Information about all the earlier versions that were imported
Therefore, you may experience slow performance when you go offline because all the information in the records is synchronized to the local database. Additionally, the local database stores some data that is not required.

You expect the customizations that are currently published to be transferred to the local database.
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RESOLUTION

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364
(http://support.microsoft.com/kb/935364/ )
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

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File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmrichclientsync.dll3.0.5300.17263,134,48013-Dec-200707:05x86
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86
Crmhotfix.cdfNot applicable1,00613-Dec-200723:12Not applicable
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components and the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix. Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751
(http://support.microsoft.com/kb/927751/ )
Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB945844$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475
(http://support.microsoft.com/kb/832475/ )
Description of the new features in the package installer for Windows software updates
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/LN/ )
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/ )
Microsoft Business Solutions CRM software hotfix and update package naming standards
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Properties

Article ID: 945844 - Last Review: April 3, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft CRM 3.0, when used with:
    • Microsoft CRM client for Microsoft Office Outlook
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmbsmigrate KB945844
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