Article ID: 945917 - Last Review: September 16, 2008 - Revision: 2.1

You receive an error message when you try to access the Outlook Web Access global address list in an Exchange Server 2007 environment

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

In a Microsoft Exchange Server 2007 environment, when you try to access the global address list (GAL) in Microsoft Office Outlook Web Access, you receive the following error message:
There was an unknown error accessing the directory. If the problem continues, contact technical support for your organization.
The entire error report is listed below: Show Report
If you then click Show Report, the detailed report includes the following messages:
System.DirectoryServices.Protocols.DirectoryOperationException
The size limit was exceeded
Back to the top

CAUSE

This problem occurs when more than one thousand users share the same manager. When you try to access the global address list by viewing or selecting these users from the address book, the query to the Active Directory directory service returns an exception.
Back to the top

RESOLUTION

To resolve this problem, download and install Update Rollup 2 for Exchange 2007 Service Pack 1. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152558)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Back to the top
Keywords: 
kbexpertiseinter kbfix kbqfe kbhotfixrollup KB945917
Back to the top