In a Microsoft Exchange Server 2007 environment, when you try to access the global address list (GAL) in Microsoft Office Outlook Web Access, you receive the following error message: If you then click Show Report, the detailed report includes the following messages:

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This problem occurs when more than one thousand users share the same manager. When you try to access the global address list by viewing or selecting these users from the address book, the query to the Active Directory directory service returns an exception.

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To resolve this problem, install Update Rollup 1 for Microsoft Exchange Server 2007 SP1.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base:For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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