The Information Store service intermittently stops responding after you apply Exchange Server 2007 SP1 on an Exchange Server 2007-based server

View products that this article applies to.

SYMPTOMS

After you apply Microsoft Exchange Server 2007 Service Pack 1 (SP1) on an Exchange Server 2007-based server, the Information Store service intermittently stops responding. Additionally, the following errors may be logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description: Watson report about to be sent to dw20.exe for process id: <process ID of store.exe>, with parameters: E12N, c-rtl-AMD64, 08.01.0240.006, store.exe, EXOLEDB.DLL, d0cd1, c0000005, a9aa, 08.01.0240.005

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description: Faulting application store.exe, version 8.1.240.5, faulting module exoledb.dll, version 8.1.240.5, fault address <address>.

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CAUSE

This problem occurs because of an issue with the get_UserSid method. A store event sink is registered and calls the get_UserSid method.

For more information, visit the following Microsoft MSDN Web site:

http://msdn2.microsoft.com/en-us/library/ms992673.aspx (http://msdn2.microsoft.com/en-us/library/ms992673.aspx)

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RESOLUTION

To resolve this problem, install Update Rollup 1 for Exchange Server 2007 SP1 on the server. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:

Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)

For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:

How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)

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WORKAROUND

To work around this problem, remove any store event sinks that call the get_UserSid method.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

Currently, the only reported instances of this problem are related to a third-party product that is called RealTime Service. The vendor company, Add-On Products, has released a RealTime Service update that removes remove any calls to the get_UserSid method. For more information about this update, visit the following Add-On Products Web site:

http://www.add-on.com (http://www.add-on.com)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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