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A Windows Vista-based computer that has a Windows Recovery Environment (Windows RE) partition is not successfully restored by using Windows Complete PC Backup and Restore
Article ID: 946010 - View products that this article applies to.
Consider the following scenario:
This problem occurs because, in certain configurations, the Microsoft BitLocker tool uses the Windows RE partition as the system partition. When the BitLocker tool does this, it marks the partition as active. The CompletePC Backup and Restore tool fails because it overwrites itself when it tries to perform both of the following actions:
Note OEM-created recovery partitions may be marked as active even if BitLocker is not installed. This may prevent the image from being restored.
If you are a manufacturer or a system builder and if an OEM recovery partition is marked as active, start from a Winre.wim image instead of from an expanded flat. Then, Windows Complete PC Backup and Restore can successfully restore the image to the hard disk.
If you are a user, start Windows RE from the Windows Vista installation DVD. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 946010 - Last Review: July 1, 2008 - Revision: 2.0