When you try to start or exit Word 2007, Excel 2007, or PowerPoint 2007 in Windows Vista, the application may crash

Article translations Article translations
Article ID: 946088 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When you try to start or exit one of the following 2007 Microsoft Office system applications in Windows Vista, the application may crash:
  • Microsoft Office Word 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Excel 2007
This issue occurs when the Office application uses an add-in that is written by Zeon.

Workaround

To work around this issue, follow these steps:
  1. Locate the .dll files of the Office application add-in. To do this, follow these steps:

    Word 2007
    1. In Word 2007, click the Microsoft Office Button, and then click Word Options.
    2. Click Add-Ins.
    3. In the Manage list, click Word Add-ins, and then click Go.
    4. In the Add-Ins Available box, locate Zeon Word Addin, and then note the path of the ZnWordAddIn.dll file. This path is next to Location.
    Excel 2007
    1. In Excel 2007, click the Microsoft Office Button, and then click Excel Options.
    2. Click Add-Ins.
    3. In the Manage list, click Excel Add-ins, and then click Go.
    4. In the Add-Ins Available box, locate Zeon Excel Addin, and then note the path of the ZnExcelAddIn.dll file. This path is next to Location.
    PowerPoint 2007
    1. In PowerPoint 2007, click the Microsoft Office Button, and then click PowerPoint Options.
    2. Click Add-Ins.
    3. In the Manage list, click PowerPoint Add-ins, and then click Go.
    4. In the Add-Ins Available box, locate Zeon PowerPoint Addin, and then note the path of the ZnPowerPointAddIn.dll file. This path is next to Location.
  2. Unregister the .dll files that cause the Zeon add-ins to load in the Office applications. To do this, type the following command at a command prompt:
    regsvr32 /u "Full Path of the .dll files"
    Note The Full path of the .dll files placeholder is the location that you noted in step 1.

More information

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Properties

Article ID: 946088 - Last Review: October 8, 2012 - Revision: 1.0
Applies to
  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2007
Keywords: 
kbexpertisebeginner kbtshoot kbprb KB946088

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com