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Error message when you try to connect to a print queue in Windows Vista or in Windows Server 2008: "Windows cannot connect to the printer. Operation could not be completed (error 0x000006be)"

Article ID: 946394 - View products that this article applies to.

SYMPTOMS

On a client that is running Windows Vista or Windows Server 2008, you try to connect to a print queue that is hosted on Windows Server 2003, on Windows XP, or on Windows 2000 Server. When you do this, the connection to the printer cannot be established.

Additionally, the "Point and Print" feature throws one of the following error messages, depending on your situation.

When you use an administrator account

Connect to Printer
-----------------------------
Windows cannot connect to the printer.
Operation could not be completed (error 0x000006be).
Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server.
For more information, click Help.

When you use a user account

Connect to Printer
-----------------------------
Windows cannot connect to the printer.
Operation could not be completed (error 0x000006be).
You do not have sufficient access to your computer to connect to the selected printer.

Note The "0x000006be" error code indicates that the remote procedure call failed.

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CAUSE

This issue occurs because the Hewlett-Packard (HP) print driver uses an HPBmini.dll file ("HP Mini Installer") whose version is earlier than 1.0.0.13.

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RESOLUTION

To resolve this issue, obtain a newer version of the HP printer driver that is compatible with Windows Vista and with Windows Server 2008. To do this, visit the following HP Web site:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

(http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers)

Note Before you install the new HP printer driver, you can make sure that the version of the HPBmini.dll file is 1.0.0.16, 1.0.0.18, or a later version. To do this, extract the driver to a temporary folder, and then verify the version of the HPBmini.dll file.

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MORE INFORMATION

For more information about how to debug the print spooler in Windows Vista or in Windows Server 2008, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/device/print/DbgPrtDrvr.mspx

(http://www.microsoft.com/whdc/device/print/DbgPrtDrvr.mspx)

For more information about Windows Vista support for HP printers, visit the following HP Web site:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

(http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers)

For more information about how to deploy "Plug and Play" device drivers in Windows Vista and in Windows Server 2008, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/driver/install/PnP_drv-deploy.mspx

(http://www.microsoft.com/whdc/driver/install/PnP_drv-deploy.mspx)

For more information about printing architecture and about driver support, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/device/print/default.mspx

(http://www.microsoft.com/whdc/device/print/default.mspx)

For more information about error codes, download the Error Code Look-up tool. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=be596899-7bb8-4208-b7fc-09e02a13696c&DisplayLang=en

(http://www.microsoft.com/downloads/details.aspx?FamilyID=be596899-7bb8-4208-b7fc-09e02a13696c&DisplayLang=en)

Printer drivers that are reported to use the older version of the HPBmini.dll file

HP Color LaserJet 3000/3800 (PCL5, PCL6, PS)
HP Color LaserJet 3600
HP Color LaserJet 4700 PCL 6
HP Color LaserJet 9500 PCL 6
HP LaserJet 1320 PCL
HP LaserJet 2300
HP LaserJet 4250 (PCL & PS)
HP LaserJet 4300D (PCL & PS)
HP LaserJet 4345 MFP
HP LaserJet 4350 (PCL & PS)
HP LaserJet 4550-N
HP LaserJet 4650 (PCL & PS)
HP LaserJet 4700dtn (PCL & PS)
HP LaserJet 5500 (PCL5C & PS)
HP LaserJet 5550DTN (PCL5C & PS)
HP LaserJet 9000 PCL5e/PCL6
HP LaserJet 9050dn PCL and PS
HP LaserJet 9500 MFP
HP LaserJet 9500 (PCL & PS)
HP PhotoSmart 3210

Note This list is not comprehensive. Other printer drivers may also experience this issue.

Call stack information

0:005> k
*** Stack trace for last set context - .thread/.cxr resets it
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be wrong.
0188b4cc 10001079 HPBMINI!KillMiniInstaller+0x64f
0188b520 7740c4d1 HPBMINI!InitializeMiniInstaller+0x79
*** WARNING: Unable to verify timestamp for hpzui3xy.DLL
*** ERROR: Module load completed but symbols could not be loaded for hpzui3xy.DLL
0188b5ac 4f496edd ntdll!LdrpSnapThunk+0x40d
0188b62c 00000000 hpzui3xy+0x16edd

0:005> lmvl m HPBMINI
start end module name
10000000 10026000 HPBMINI C (export symbols) HPBMINI.DLL
Loaded symbol image file: HPBMINI.DLL
Mapped memory image file: \\symbols\files\dqb11fil02\drivers\2006\03\1102004\driver005\hpbmini.dll
Image path: C:\Windows\System32\spool\drivers\w32x86\3\HPBMINI.DLL
Image name: HPBMINI.DLL
Timestamp: Tue Jan 20 12:34:17 2004 (400D90C9)
CheckSum: 00000000
ImageSize: 00026000
File version: 1.0.0.13
Product version: 1.0.0.13
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Hewlett-Packard
ProductName: Hewlett-Packard Mini-Installer
InternalName: hpbmini
OriginalFilename: hpbmini.dll
ProductVersion: 1, 0, 0, 13
FileVersion: 1, 0, 0, 13
PrivateBuild: 1, 0, 0, 13
SpecialBuild: 1, 0, 0, 13
FileDescription: Hewlett-Packard Mini-Installer dll
LegalCopyright: Copyright ? 2001
LegalTrademarks: Copyright ? 2001
Comments: Hewlett-Packard Mini-Installer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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