Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
FIX: When you print an XPS file on a Windows XP Service Pack 2 or Service Pack 3-based computer, the characters in the XPS file print incorrectly
Article ID: 946411 - View products that this article applies to.
You have an XML Paper Specification (XPS) file that has an embedded font file. You print the file on a Windows XP Service Pack 2-based computer or on a Windows XP Service Pack 3-based computer. When you do this, the characters in the XPS file print incorrectly even though the output on the screen is correct. This problem occurs when the Windows XP-based operating system has the same font installed.
Additionally, when you print from a terminal server session by using the Easy Print driver, there may be problems in the print output. Specifically, there may be unexpected fonts in the printed document, the document text may be compressed or truncated, or the document text may contain unexpected random characters. This behavior may affect print jobs that range from e-mail messages to the "Print the test page" document from the printer properties.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have the .NET Framework 3.0 Service Pack 1 installed to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
The .NET Framework 3.0, x86-based versions
Collapse this tableExpand this table
The .NET Framework 3.0, x64-based versions
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
XPS is a new electronic paper format that is an alternative to the Portable Document Format (PDF) format. To add this new format on a computer that is running Windows XP, download and install one of the following packages:
If you have the XPS Essentials Pack installed, you can open XPS files by using the XpsRchVw.exe tool.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates