Article ID: 946449 - Last Review: March 18, 2009 - Revision: 1.1

A non-read report message is sent after you perform a "Mark All as Read" operation against unread e-mail messages in Exchange Server 2007

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SYMPTOMS

Consider the following scenario:
  • In a Microsoft Exchange Server 2007 environment, you are running Microsoft Office Outlook in online mode to access the mailbox.
  • You perform a "Mark All as Read" operation against a folder that includes unread e-mail messages.
  • You move all messages from this folder to the Personal Folder file (.pst).
  • In the .pst file, you permanently delete a moved message by pressing SHIFT + DEL. This message included a read receipt request.
In this scenario, a non-read report message is sent unexpectedly to the sender who requested the read receipt for the deleted message even if you have configured Outlook to not respond the read recipient. The non-read report message resembles the following:
From: Sender
Sent: date, Time
To: Receiver
Subject: Not read: subject
Your message was deleted without being read on date, time
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CAUSE

This problem occurs because the MSGFLAG_RN_PENDING flag and the MSGFLAG_NRN_PENDING flag in the PR_MESSAGE_FLAGS property are not cleared when you perform the "Mark All as Read" operation.
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RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=157083)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the PR_MESSAGE_FLAGS MAPI property, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/cc839866.aspx (http://msdn.microsoft.com/en-us/library/cc839866.aspx)
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbbug kbfix kbqfe kbhotfixrollup KB946449
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