Null values may be returned for the Web parameter or for the site parameter after you install update 943837 in Microsoft Solution for Hosted Messaging and Collaboration 4.0

After you install update 943837 on a computer that is running Microsoft Solution for Hosted Messaging and Collaboration 4.0, the HostedSharePoint2007::GetCustomerSite procedure may return null values for the Web parameter or for the site parameter.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

How to apply the hotfix

To apply this hotfix, follow these steps:

1. Uninstall old components. To do this, follow these steps:
   1. Start the MPS Deployment Tool.
   2. Expand SharePoint Services Hosting.
   3. Right-click Hosted SharePoint, and then click Uninstall.
   4. Right-click Managed SharePoint, and then click Uninstall.
   5. Right-click SharePoint Provider, and then click Uninstall.
   6. Expand MPS Web Service, and then expand Hosted SharePoint Web Service.
   7. Under Hosted SharePoint Web Service, right-click each server, and then click Uninstall.
   8. Expand Managed SharePoint Web Service.
   9. Under Managed SharePoint Web Service, right-click each server, and then click Uninstall.
   10. Click Start Deployment.
   11. Wait for the "Deployment Completed" message.
2. Uninstall the MPS SharePoint Provider Web service. To do this, follow these steps:
   1. Log on to the Windows SharePoint Services server (COLLAB01).
   2. In Control Panel, open Add or Remove Programs.
   3. Click MPS SharePoint Provider Web Service Build 4.0.nnn. nn, and then click Remove.
   4. Click Yes when you are prompted to confirm the removal of the service.
3. Copy the new .msi files. To do this, follow these steps:
   1. Open the MSIShare folder. To do this, click File in the MPS Deployment Tool, and then click File Locations to find the path of the installer files.
   2. Rename or move the following files in the MSIShare folder:
      • HostedSharePoint2007NS.msi
      • ManagedSharePoint2007NS.msi
      • SharePointProvider.msi
      • WindowsSharePointServicesWebService.msi
      • HostedSharePoint2007WS.msi
      • ManagedSharePoint2007WS.msi
   3. Copy the following files from the hotfix to the MSIShare folder:
      • HostedSharePoint2007NS.msi
      • ManagedSharePoint2007NS.msi
      • SharePointProvider.msi
      • WindowsSharePointServicesWebService.msi
      • HostedSharePoint2007WS.msi
      • ManagedSharePoint2007WS.msi
4. Install new components. To do this, follow these steps:
   1. Start the MPS Deployment Tool.
   2. Right-click SharePoint Services Hosting, and then click Install all in this group.
   3. Right-click MPS Web Services, and then click Install all in this group.
   4. Click Start Deployment.
   5. Wait for the "Deployment Completed" message.
5. Initialize SharePoint components. To do this, follow these steps:
   1. Start the MPS Deployment Tool.
   2. Expand SharePoint Services Hosting.
   3. Right-click Initialize Hosted SharePoint, and then click Execute -> Initialize Hosted SharePoint.
   4. Right-click SharePoint Initialize Namespace Security, and then click Execute -> SharePoint Initialize Namespace Security.
   5. Click Start Deployment.
   6. Wait for the "Deployment Completed" message.
6. Install the new MPS SharePoint Provider Web service. To do this, follow these steps:
   1. Log on to the Windows SharePoint Services server (COLLAB01).
   2. Copy the WindowsSharePointServicesWebService.msi file from the MSIShare folder to COLLAB01, and then run the WindowsSharePointServicesWebService.msi file on COLLAB01.
   3. Accept all default settings to install the Web service.
7. Reset Internet Information Services (IIS). To do this, follow these steps:
   1. On the Provisioning Web Service servers, open a command prompt.
   2. Type iisreset, and then press ENTER.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.