Error message when you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0: "Microsoft Dynamics CRM 3.0 database export failed"

When you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, you receive the following error message in the Environmental Diagnostic wizard: Additionally, the following error messages are logged in the Application event log. You also receive the following error message in the CRM40Setup.log file: Note By default, the CRM40Setup.log file is in the following directory:

This problem occurs because the user account that you use to log on to Microsoft Dynamics CRM 3.0 does not have the Microsoft Dynamics CRM System Administrator role.

To resolve this problem, make sure that the user account that you use to log on to Microsoft Dynamics CRM 3.0 has the System Administrator role. To do this, follow these steps:

1. Start Microsoft Dynamics CRM 3.0.
2. Click Settings, click Settings in the Settings pane, click Business Unit Settings, and then click Users.
3. In the View list, click Enabled Users.
4. Double-click the user account that you want to use.
5. Click Roles. Then, make sure that the user account has the System Administrator role.