Error event after you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0: "Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException"

Article ID: 946545 - View products that this article applies to.
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SYMPTOMS

After you upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0, the following Error event is logged in the Application log:

Event Type: Error
Event Source: MSCRMFaxRouterService
Event Category: None
Event ID: 0
Date: Date
Time: Time
User: N/A
Computer: ServerName
Description:
Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to initialize the fax analysis module for folder: [CRMServerUrl:'http://<CRMSERVERURL>' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://<CRMSERVERURL>'Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
--- End of inner exception stack trace ---
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)). ---> Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://CRMServerName:Port_Number' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
--- End of inner exception stack trace ---
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
--- End of inner exception stack trace ---
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.ExecuteService()

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

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CAUSE

This problem occurs because the upgrade process does not remove the Microsoft CRM-Fax Router Service.
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RESOLUTION

To resolve this problem, disable the Microsoft CRM-Fax Router Service. To do this, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. In the Services dialog box, click Microsoft CRM-Fax Router Service, and then click Properties.
  3. In the Startup type list, click Disabled.
  4. Click Stop.
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MORE INFORMATION

The Microsoft Dynamics CRM 3.0 Fax Connector for Microsoft Windows Small Business Server 2003 (Windows SBS) is not included in Microsoft Dynamics CRM 4.0.
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Properties

Article ID: 946545 - Last Review: January 25, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
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