Error message when you run a report in Microsoft Dynamics CRM 4.0: "Reporting Error. The report cannot be displayed"

Article ID: 946585 - View products that this article applies to.
 
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SYMPTOMS

When you run a report in Microsoft Dynamics CRM 4.0, you receive the following error message:
Reporting Error. The report cannot be displayed.
Additionally, the following event is logged in the report server log file:
w3wp!processing!5!12/10/2007-15:06:18:: e ERROR: Throwing
Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Cannot create a connection to data source 'CRM'.
Info: Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Cannot create a connection to data source 'CRM'. ---> System.Data.SqlClient.SqlException: Cannot open database "MSCRM_CONFIG" requested by the login. The login failed.
Login failed for user <Placeholder for authenticating account>.
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CAUSE

This problem occurs because the account that the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services is using to authenticate does not have permissions to the Microsoft CRM databases.
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RESOLUTION

To resolve this problem, grant the appropriate account permission to access the Microsoft Dynamics CRM databases. To do this, follow these steps:
  1. Identify the account that is used by the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server that authenticates to Microsoft SQL Server.

    For Microsoft SQL Reporting Services 2005

    If the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services is installed on a SQL Reporting Services 2005 instance, the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services will authenticate to SQL Server as the identity of the Internet Information Services (IIS) application pool used by SQL Reporting Services. To determine the identity of the IIS application pool used by SQL Reporting Services, follow these steps:
    1. On the Microsoft SQL Reporting Services server, click theStart button, and thenpoint to All Programs, click Microsoft SQL Server 2005, click Configuration Tools, and then click Reporting Services Configuration.
    2. In the Report Server Installation Instance Selection, select the SQL Reporting Services instance where the Microsoft CRM Data Connector for Microsoft SQL Server Reporting Services is installed, and then click Connect.
    3. Click Web Service Identify. Note the value for ASP.NET Service Account. This value indicates which account is used for the IIS application pool used by SQL Reporting Services which is also the account that is used by the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services when it authenticates to SQL Server.

    For SQL Reporting Services 2008

    If the Microsoft Dynamics CRM Data Connector for Microsoft SQL Server Reporting Services is installed on a SQL Reporting Services 2008 instance, it will authenticate to SQL Server as the account running the SQL Server Reporting Services Windows service. To determine the account running the SQL Server Reporting Services Windows service, follow these steps:
    1. On the Microsoft SQL Reporting Services server, click the Start button, and thenpoint to Administrative Tools, and then click Services.
    2. Locate the SQL Server Reporting Services service and note the value that is listed in the Log On As column.
  2. Grant the appropriate account permission to access the Microsoft Dynamics CRM databases.
    If SQL Reporting Services and the SQL Server databases are installed on the same server and the account identified in step 1 is Network Service, follow these steps:
    1. Start SQL Server Management Studio. To do this, click the Start button, and then point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.
    2. Expand Security, expand logins, right-click NT AUTHORITY\NETWORK SERVICE, and then click Properties.
    3. Click User Mappings.
    4. Click to select the Organization_name_MSCRM check box, and then click to select the public check box and the CRMReaderRole check box.

      Note The Organization_name placeholder is a placeholder for the actual organization name.
    5. Click to select the MSCRM_Config check box, and then click to select the public check box and the CRMReaderRole check box.
    6. Click OK.


    If SQL Reporting Services and the SQL databases are installed on the same server and the account identified in step 1 is Local System, follow these steps:
    1. Start SQL Server Management Studio. To do this, click on the Start button, and then point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.
    2. Expand Security, expand logins, right-click NT AUTHORITY\SYSTEM, and then click Properties.
    3. Click User Mappings.
    4. Click to select the Organization_name_MSCRM check box, and then click to select the public check box and the CRMReaderRole check box.

      Note The Organization_name placeholder is a placeholder for the actual organization name.
    5. Click to select the MSCRM_Config check box, and then click to select the public check box and the CRMReaderRole check box.
    6. Click OK.


    If SQL Reporting Services and the SQL Server databases are installed on separate servers and the account identified in step 1 is Network Service or Local System, follow these steps:
    1. a. Open Active Directory Users and Computers and verify that the SQL Reporting Services computer account is a member of the SQLAccessGroup that was created by the installation of Microsoft Dynamics CRM.
    2. Start SQL Server Management Studio. To do this, click on theStart button, and then point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.
    3. Expand Security, expand logins, right-click SQLAccessGroup, and then click Properties.
    4. Click User Mappings.
    5. Click to select the Organization_name_MSCRM check box, and then click to select the public check box and the CRMReaderRole check box.

      Note The Organization_name placeholder is a placeholder for the actual organization name.
    6. Click to select the MSCRM_Config check box, and then click to select the public check box and the CRMReaderRole check box.
    7. Click OK.


    Complete the following steps if SQL Reporting Services is running as a domain user account:
    1. Open Active Directory Users and Computers and verify that the user account identified in Step 1 is a member of the SQLAccessGroup that was created by the installation of Microsoft Dynamics CRM.
    2. Start SQL Server Management Studio. To do this, click Start, point to All Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.
    3. Expand Security, expand logins, right-click SQLAccessGroup, and then click Properties.
    4. Click User Mappings.
    5. Click to select the Organization_name_MSCRM check box, and then click to select the public check box and the CRMReaderRole check box.

      Note The Organization_name placeholder is a placeholder for the actual organization name.
    6. Click to select the MSCRM_Config check box, and then click to select the public check box and the CRMReaderRole check box.
    7. Click OK.
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REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
946289
(http://support.microsoft.com/kb/946289/ )
Error message when you run a report in Microsoft Dynamics CRM 4.0: "The report cannot be displayed"
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Properties

Article ID: 946585 - Last Review: September 12, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsreports kberrmsg kbexpertisebeginner kbtshoot kbmbsmigrate kbprb kbexpertiseinter KB946585
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