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An e-mail message is not sent as expected when you send the e-mail message from Outlook Web Access and the Microsoft Dynamics CRM 3.0 client for Outlook is open
Article ID: 946653 - View products that this article applies to.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
Consider the following scenario. You send an e-mail message from Microsoft Office Outlook Web Access. The Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook is open. In this scenario, the e-mail message is not sent as expected. Instead, the e-mail message is sent to the Draft folder. If you try to send the e-mail message from the Draft folder, the e-mail message is still sent back to the Draft folder.
Note This problem occurs if you have opened Outlook and you have the Microsoft Dynamics CRM 3.0 client for Outlook installed.
Hotfix file informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM client for Microsoft Office Outlook
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Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
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Installation informationInstall this hotfix on computers that are running the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
PrerequisitesYou must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirementIf you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal informationTo remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB946653$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832475/ )Description of the new features in the package installer for Windows software updates
When you use Outlook Web Access to send an e-mail message, Outlook Web Access uses the Draft folder to submit the e-mail message. When you use Outlook to send e-mail message, Outlook uses the Outbox folder to submit the e-mail message. For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards