The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client

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Article ID: 946722
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
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Symptoms

When you reply to an e-mail message from the Microsoft Dynamics CRM Web client, the sent date on the original e-mail message is incorrect. The sent date incorrectly uses the date when the record was created in the database instead of the original sent date.

This problem occurs after you install hotfix 940653. For more information about hotfix 940653, click the following article number to view the article in the Microsoft Knowledge Base:
940653 The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook

Resolution

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

No prerequisites are required.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmbulkmailservice.exe3.0.5300.17482,833,42421-Jan-200823:54x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.17483,403,79221-Jan-200807:58x86
Crmobjectmodel.dll3.0.5300.17486,742,03221-Jan-200823:58x86
Crmsecurity.dll3.0.5300.1748770,57622-Jan-200800:00x86
Crmworkflowservice.exe3.0.5300.17483,889,68021-Jan-200823:54x86
Edit_article.aspxNot applicable6,92716-Nov-200721:15Not applicable
Grid.htcNot applicable17,56010-Dec-200721:05Not applicable
Kbtemplateeditor.jsNot applicable5,66610-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1748689,16821-Jan-200823:43x86
Microsoft.crm.application.components.core.dll3.0.5300.1748291,85621-Jan-200823:44x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748369,68021-Jan-200823:44x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200807:44x86
Microsoft.crm.application.components.ui.dll3.0.5300.1748222,22421-Jan-200823:43x86
Microsoft.crm.application.pages.dll3.0.5300.1748967,69621-Jan-200823:43x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:44x86
Microsoft.crm.managedinterop.dll3.0.5300.174882,96021-Jan-200823:44x86
Microsoft.crm.metadatahelper.dll3.0.5300.174882,96021-Jan-200823:44x86
Microsoft.crm.objectmodel.dll3.0.5300.1748324,62421-Jan-200823:44x86
Microsoft.crm.platform.bulkoperationcontrolassembly.dll3.0.5300.174837,90421-Jan-200823:39x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:44x86
Microsoft.crm.reports.reportschedule.dll3.0.5300.174899,34421-Jan-200823:40x86
Microsoft.crm.tools.workflowlibrary.dll3.0.5300.1748275,47221-Jan-200823:40x86
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200701:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82221-Jan-200820:58Not applicable
Crmsecurity.dll3.0.5300.1748770,57622-Jan-200800:00x86
Microsoft.crm.dll3.0.5300.1375,56017-Nov-200504:39x86
Microsoft.crm.managedinterop.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,64817-Nov-200504:38x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,21617-Nov-200504:39x86
Microsoft.crm.platform.server.dll3.0.5300.1244,48817-Nov-200504:39x86
Crmdbhotfix.dll3.0.5300.1656105,83213-Nov-200717:54x86
Crmhotfix.cdfNot applicable14,62422-Jan-200800:49Not applicable
Kb927207_client.dll3.0.5300.174869,13621-Jan-200823:50x86
Kb930604_client.dll3.0.5300.174872,72021-Jan-200823:50x86
Kb930610_client.dll3.0.5300.1748116,75221-Jan-200823:50x86
Kb931627_client.dll3.0.5300.1748159,76021-Jan-200823:50x86
Kb932205_client.dll3.0.5300.174871,18421-Jan-200823:50x86
Kb933214_client.dll3.0.5300.174878,35221-Jan-200823:50x86
Kb933423_client.dll3.0.5300.174898,32021-Jan-200823:50x86
Kb933658_client.dll3.0.5300.174874,76821-Jan-200823:50x86
Kb935529_client.dll3.0.5300.174878,86421-Jan-200823:51x86
Kb935844_client.dll3.0.5300.1748122,89621-Jan-200823:51x86
Kb936019_client.dll3.0.5300.174869,64821-Jan-200823:50x86
Kb936204_client.dll3.0.5300.174899,85621-Jan-200823:51x86
Kb938125_client.dll3.0.5300.174869,64821-Jan-200823:50x86
Kb938238_client.dll3.0.5300.174877,84021-Jan-200807:51x86
Kb940496_client.dll3.0.5300.174879,37621-Jan-200823:51x86
Kb940761_client.dll3.0.5300.174888,59221-Jan-200823:51x86
Kb944256_client.dll3.0.5300.174888,08021-Jan-200823:51x86
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Articleseditcontent.xslNot applicable5,52722-Aug-200720:52Not applicable
Crmnativeinteropproxy.dll3.0.5300.17483,403,79221-Jan-200823:58x86
Crmobjectmodel.dll3.0.5300.17486,742,03221-Jan-200823:58x86
Crmsecurity.dll3.0.5300.1748770,57622-Jan-200800:00x86
Edit_article.aspxNot applicable6,92721-Jan-200820:58Not applicable
Grid.htcNot applicable17,56021-Jan-200820:58Not applicable
Listaction.jsNot applicable9,10221-Jan-200820:58Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1748599,05621-Jan-200823:43x86
Microsoft.crm.application.components.core.dll3.0.5300.1748295,95221-Jan-200823:43x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748410,64021-Jan-200823:44x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200823:44x86
Microsoft.crm.application.components.ui.dll3.0.5300.1748222,22421-Jan-200823:42x86
Microsoft.crm.application.pages.dll3.0.5300.1748738,32021-Jan-200823:43x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:43x86
Microsoft.crm.managedinterop.dll3.0.5300.174882,96021-Jan-200823:43x86
Microsoft.crm.metadatahelper.dll3.0.5300.174882,96021-Jan-200823:43x86
Microsoft.crm.objectmodel.dll3.0.5300.1748324,62421-Jan-200823:44x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:44x86
Print_dlg.aspxNot applicable8,82221-Jan-200820:58Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1748295,95221-Jan-200823:43x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748410,64021-Jan-200823:44x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200823:44x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:43x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:44x86
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setup.exe3.0.5300.1630474,98413-Nov-200717:54x86
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Crmnativeinteropproxy.dll3.0.5300.17483,403,79221-Jan-200823:58x86
Crmobjectmodel.dll3.0.5300.17486,742,03221-Jan-200823:58x86
Crmsecurity.dll3.0.5300.1748770,57622-Jan-200800:00x86
Edit_article.aspxNot applicable6,92716-Nov-200721:15Not applicable
Grid.htcNot applicable17,56010-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1748599,05621-Jan-200823:44x86
Microsoft.crm.application.components.core.dll3.0.5300.1748295,95221-Jan-200823:44x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748410,64021-Jan-200823:45x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200807:45x86
Microsoft.crm.application.components.ui.dll3.0.5300.1748222,22421-Jan-200823:43x86
Microsoft.crm.application.pages.dll3.0.5300.1748738,32021-Jan-200823:44x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:45x86
Microsoft.crm.managedinterop.dll3.0.5300.174882,96021-Jan-200823:44x86
Microsoft.crm.metadatahelper.dll3.0.5300.174882,96021-Jan-200823:44x86
Microsoft.crm.objectmodel.dll3.0.5300.1748324,62421-Jan-200823:45x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:45x86
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86
Msvcr71.dll7.10.3052.4355,03213-Nov-200717:54x86
Pkgutil.cmdNot applicable11313-Nov-200701:54Not applicable
Pkgutil.exe1.2.3297.10188,79213-Nov-200717:54x86
Print_dlg.aspxNot applicable8,82221-Jan-200820:58Not applicable
Microsoft.crm.dll3.0.5300.1375,57617-Nov-200504:42x86
Microsoft.crm.managedinterop.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.metadatahelper.dll3.0.5300.180,66417-Nov-200504:42x86
Microsoft.crm.objectmodel.dll3.0.5300.1318,23217-Nov-200504:42x86
Microsoft.crm.platform.server.dll3.0.5300.1244,50417-Nov-200504:42x86
Crmhotfix.cdfNot applicable7,84822-Jan-200800:48Not applicable
Mscrmcustom.dll3.0.5300.1656181,09613-Nov-200717:54x86
Setup.xmlNot applicable3,36722-Jan-200818:41Not applicable
V3cclientpatch30.mspNot applicable2,920,44822-Jan-200819:14Not applicable
Articleseditcontent.xslNot applicable5,52717-Aug-200722:06Not applicable
Crmnativeinteropproxy.dll3.0.5300.17483,403,79221-Jan-200807:58x86
Crmobjectmodel.dll3.0.5300.17486,742,03221-Jan-200823:58x86
Crmsecurity.dll3.0.5300.1748770,57622-Jan-200800:00x86
Edit_article.aspxNot applicable6,92716-Nov-200721:15Not applicable
Grid.htcNot applicable17,56010-Dec-200721:05Not applicable
Listaction.jsNot applicable9,10210-Dec-200721:05Not applicable
Microsoft.crm.application.components.application.dll3.0.5300.1748599,05621-Jan-200823:43x86
Microsoft.crm.application.components.core.dll3.0.5300.1748295,95221-Jan-200823:43x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748410,64021-Jan-200823:44x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200823:44x86
Microsoft.crm.application.components.ui.dll3.0.5300.1748222,22421-Jan-200823:42x86
Microsoft.crm.application.pages.dll3.0.5300.1748738,32021-Jan-200823:43x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:43x86
Microsoft.crm.managedinterop.dll3.0.5300.174882,96021-Jan-200823:43x86
Microsoft.crm.metadatahelper.dll3.0.5300.174882,96021-Jan-200823:43x86
Microsoft.crm.objectmodel.dll3.0.5300.1748324,62421-Jan-200823:44x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:44x86
Print_dlg.aspxNot applicable8,82221-Jan-200820:58Not applicable
Setup.xmlNot applicable1,75522-Jan-200818:39Not applicable
V3clightclientpatch30.mspNot applicable585,21622-Jan-200819:14Not applicable
Microsoft.crm.application.components.core.dll3.0.5300.1748295,95221-Jan-200823:43x86
Microsoft.crm.application.components.platform.dll3.0.5300.1748410,64021-Jan-200823:44x86
Microsoft.crm.application.components.strings.dll3.0.5300.1748726,03221-Jan-200823:44x86
Microsoft.crm.dll3.0.5300.1748381,96821-Jan-200823:43x86
Microsoft.crm.platform.server.dll3.0.5300.1748246,80021-Jan-200823:44x86

More information

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 946722 - Last Review: June 21, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB946722

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