The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you reply to an e-mail message from the Microsoft Dynamics CRM Web client, the sent date on the original e-mail message is incorrect. The sent date incorrectly uses the date when the record was created in the database instead of the original sent date.
This problem occurs after you install hotfix 940653.
For more information about hotfix 940653, click the following article number to view the article in the Microsoft Knowledge Base:
940653
(http://support.microsoft.com/kb/940653/
)
The date on which an e-mail message was received is not displayed after you promote the e-mail message in the Microsoft Dynamics CRM 3.0 client for Outlook
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364
(http://support.microsoft.com/kb/935364/
)
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Installation information Install this hotfix on computers that are running the Microsoft Dynamics CRM server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
Prerequisites No prerequisites are required.
Restart requirement If you are prompted, restart the computer after you install this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
File name File version File size Date Time Platform Setup.exe 3.0.5300.1630 474,984 13-Nov-2007 17:54 x86 Articleseditcontent.xsl Not applicable 5,527 17-Aug-2007 22:06 Not applicable Crmbulkmailservice.exe 3.0.5300.1748 2,833,424 21-Jan-2008 23:54 x86 Crmmsg.dll 1.2.3297.123 16,088 13-Nov-2007 17:54 x86 Crmnativeinteropproxy.dll 3.0.5300.1748 3,403,792 21-Jan-2008 07:58 x86 Crmobjectmodel.dll 3.0.5300.1748 6,742,032 21-Jan-2008 23:58 x86 Crmsecurity.dll 3.0.5300.1748 770,576 22-Jan-2008 00:00 x86 Crmworkflowservice.exe 3.0.5300.1748 3,889,680 21-Jan-2008 23:54 x86 Edit_article.aspx Not applicable 6,927 16-Nov-2007 21:15 Not applicable Grid.htc Not applicable 17,560 10-Dec-2007 21:05 Not applicable Kbtemplateeditor.js Not applicable 5,666 10-Dec-2007 21:05 Not applicable Listaction.js Not applicable 9,102 10-Dec-2007 21:05 Not applicable Microsoft.crm.application.components.application.dll 3.0.5300.1748 689,168 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.core.dll 3.0.5300.1748 291,856 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 369,680 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 07:44 x86 Microsoft.crm.application.components.ui.dll 3.0.5300.1748 222,224 21-Jan-2008 23:43 x86 Microsoft.crm.application.pages.dll 3.0.5300.1748 967,696 21-Jan-2008 23:43 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:44 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1748 82,960 21-Jan-2008 23:44 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1748 82,960 21-Jan-2008 23:44 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1748 324,624 21-Jan-2008 23:44 x86 Microsoft.crm.platform.bulkoperationcontrolassembly.dll 3.0.5300.1748 37,904 21-Jan-2008 23:39 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:44 x86 Microsoft.crm.reports.reportschedule.dll 3.0.5300.1748 99,344 21-Jan-2008 23:40 x86 Microsoft.crm.tools.workflowlibrary.dll 3.0.5300.1748 275,472 21-Jan-2008 23:40 x86 Mscrmcustom.dll 3.0.5300.1656 181,096 13-Nov-2007 17:54 x86 Msvcr71.dll 7.10.3052.4 355,032 13-Nov-2007 17:54 x86 Pkgutil.cmd Not applicable 113 13-Nov-2007 01:54 Not applicable Pkgutil.exe 1.2.3297.101 88,792 13-Nov-2007 17:54 x86 Print_dlg.aspx Not applicable 8,822 21-Jan-2008 20:58 Not applicable Crmsecurity.dll 3.0.5300.1748 770,576 22-Jan-2008 00:00 x86 Microsoft.crm.dll 3.0.5300.1 375,560 17-Nov-2005 04:39 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1 80,648 17-Nov-2005 04:38 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1 80,648 17-Nov-2005 04:38 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1 318,216 17-Nov-2005 04:39 x86 Microsoft.crm.platform.server.dll 3.0.5300.1 244,488 17-Nov-2005 04:39 x86 Crmdbhotfix.dll 3.0.5300.1656 105,832 13-Nov-2007 17:54 x86 Crmhotfix.cdf Not applicable 14,624 22-Jan-2008 00:49 Not applicable Kb927207_client.dll 3.0.5300.1748 69,136 21-Jan-2008 23:50 x86 Kb930604_client.dll 3.0.5300.1748 72,720 21-Jan-2008 23:50 x86 Kb930610_client.dll 3.0.5300.1748 116,752 21-Jan-2008 23:50 x86 Kb931627_client.dll 3.0.5300.1748 159,760 21-Jan-2008 23:50 x86 Kb932205_client.dll 3.0.5300.1748 71,184 21-Jan-2008 23:50 x86 Kb933214_client.dll 3.0.5300.1748 78,352 21-Jan-2008 23:50 x86 Kb933423_client.dll 3.0.5300.1748 98,320 21-Jan-2008 23:50 x86 Kb933658_client.dll 3.0.5300.1748 74,768 21-Jan-2008 23:50 x86 Kb935529_client.dll 3.0.5300.1748 78,864 21-Jan-2008 23:51 x86 Kb935844_client.dll 3.0.5300.1748 122,896 21-Jan-2008 23:51 x86 Kb936019_client.dll 3.0.5300.1748 69,648 21-Jan-2008 23:50 x86 Kb936204_client.dll 3.0.5300.1748 99,856 21-Jan-2008 23:51 x86 Kb938125_client.dll 3.0.5300.1748 69,648 21-Jan-2008 23:50 x86 Kb938238_client.dll 3.0.5300.1748 77,840 21-Jan-2008 07:51 x86 Kb940496_client.dll 3.0.5300.1748 79,376 21-Jan-2008 23:51 x86 Kb940761_client.dll 3.0.5300.1748 88,592 21-Jan-2008 23:51 x86 Kb944256_client.dll 3.0.5300.1748 88,080 21-Jan-2008 23:51 x86 Mscrmcustom.dll 3.0.5300.1656 181,096 13-Nov-2007 17:54 x86
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update
File name File version File size Date Time Platform Articleseditcontent.xsl Not applicable 5,527 22-Aug-2007 20:52 Not applicable Crmnativeinteropproxy.dll 3.0.5300.1748 3,403,792 21-Jan-2008 23:58 x86 Crmobjectmodel.dll 3.0.5300.1748 6,742,032 21-Jan-2008 23:58 x86 Crmsecurity.dll 3.0.5300.1748 770,576 22-Jan-2008 00:00 x86 Edit_article.aspx Not applicable 6,927 21-Jan-2008 20:58 Not applicable Grid.htc Not applicable 17,560 21-Jan-2008 20:58 Not applicable Listaction.js Not applicable 9,102 21-Jan-2008 20:58 Not applicable Microsoft.crm.application.components.application.dll 3.0.5300.1748 599,056 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.core.dll 3.0.5300.1748 295,952 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 410,640 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.ui.dll 3.0.5300.1748 222,224 21-Jan-2008 23:42 x86 Microsoft.crm.application.pages.dll 3.0.5300.1748 738,320 21-Jan-2008 23:43 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:43 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1748 82,960 21-Jan-2008 23:43 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1748 82,960 21-Jan-2008 23:43 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1748 324,624 21-Jan-2008 23:44 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:44 x86 Print_dlg.aspx Not applicable 8,822 21-Jan-2008 20:58 Not applicable Microsoft.crm.application.components.core.dll 3.0.5300.1748 295,952 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 410,640 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 23:44 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:43 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:44 x86
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
File name File version File size Date Time Platform Setup.exe 3.0.5300.1630 474,984 13-Nov-2007 17:54 x86 Articleseditcontent.xsl Not applicable 5,527 17-Aug-2007 22:06 Not applicable Crmmsg.dll 1.2.3297.123 16,088 13-Nov-2007 17:54 x86 Crmnativeinteropproxy.dll 3.0.5300.1748 3,403,792 21-Jan-2008 23:58 x86 Crmobjectmodel.dll 3.0.5300.1748 6,742,032 21-Jan-2008 23:58 x86 Crmsecurity.dll 3.0.5300.1748 770,576 22-Jan-2008 00:00 x86 Edit_article.aspx Not applicable 6,927 16-Nov-2007 21:15 Not applicable Grid.htc Not applicable 17,560 10-Dec-2007 21:05 Not applicable Listaction.js Not applicable 9,102 10-Dec-2007 21:05 Not applicable Microsoft.crm.application.components.application.dll 3.0.5300.1748 599,056 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.core.dll 3.0.5300.1748 295,952 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 410,640 21-Jan-2008 23:45 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 07:45 x86 Microsoft.crm.application.components.ui.dll 3.0.5300.1748 222,224 21-Jan-2008 23:43 x86 Microsoft.crm.application.pages.dll 3.0.5300.1748 738,320 21-Jan-2008 23:44 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:45 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1748 82,960 21-Jan-2008 23:44 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1748 82,960 21-Jan-2008 23:44 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1748 324,624 21-Jan-2008 23:45 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:45 x86 Mscrmcustom.dll 3.0.5300.1656 181,096 13-Nov-2007 17:54 x86 Msvcr71.dll 7.10.3052.4 355,032 13-Nov-2007 17:54 x86 Pkgutil.cmd Not applicable 113 13-Nov-2007 01:54 Not applicable Pkgutil.exe 1.2.3297.101 88,792 13-Nov-2007 17:54 x86 Print_dlg.aspx Not applicable 8,822 21-Jan-2008 20:58 Not applicable Microsoft.crm.dll 3.0.5300.1 375,576 17-Nov-2005 04:42 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1 80,664 17-Nov-2005 04:42 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1 80,664 17-Nov-2005 04:42 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1 318,232 17-Nov-2005 04:42 x86 Microsoft.crm.platform.server.dll 3.0.5300.1 244,504 17-Nov-2005 04:42 x86 Crmhotfix.cdf Not applicable 7,848 22-Jan-2008 00:48 Not applicable Mscrmcustom.dll 3.0.5300.1656 181,096 13-Nov-2007 17:54 x86 Setup.xml Not applicable 3,367 22-Jan-2008 18:41 Not applicable V3cclientpatch30.msp Not applicable 2,920,448 22-Jan-2008 19:14 Not applicable Articleseditcontent.xsl Not applicable 5,527 17-Aug-2007 22:06 Not applicable Crmnativeinteropproxy.dll 3.0.5300.1748 3,403,792 21-Jan-2008 07:58 x86 Crmobjectmodel.dll 3.0.5300.1748 6,742,032 21-Jan-2008 23:58 x86 Crmsecurity.dll 3.0.5300.1748 770,576 22-Jan-2008 00:00 x86 Edit_article.aspx Not applicable 6,927 16-Nov-2007 21:15 Not applicable Grid.htc Not applicable 17,560 10-Dec-2007 21:05 Not applicable Listaction.js Not applicable 9,102 10-Dec-2007 21:05 Not applicable Microsoft.crm.application.components.application.dll 3.0.5300.1748 599,056 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.core.dll 3.0.5300.1748 295,952 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 410,640 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.ui.dll 3.0.5300.1748 222,224 21-Jan-2008 23:42 x86 Microsoft.crm.application.pages.dll 3.0.5300.1748 738,320 21-Jan-2008 23:43 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:43 x86 Microsoft.crm.managedinterop.dll 3.0.5300.1748 82,960 21-Jan-2008 23:43 x86 Microsoft.crm.metadatahelper.dll 3.0.5300.1748 82,960 21-Jan-2008 23:43 x86 Microsoft.crm.objectmodel.dll 3.0.5300.1748 324,624 21-Jan-2008 23:44 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:44 x86 Print_dlg.aspx Not applicable 8,822 21-Jan-2008 20:58 Not applicable Setup.xml Not applicable 1,755 22-Jan-2008 18:39 Not applicable V3clightclientpatch30.msp Not applicable 585,216 22-Jan-2008 19:14 Not applicable Microsoft.crm.application.components.core.dll 3.0.5300.1748 295,952 21-Jan-2008 23:43 x86 Microsoft.crm.application.components.platform.dll 3.0.5300.1748 410,640 21-Jan-2008 23:44 x86 Microsoft.crm.application.components.strings.dll 3.0.5300.1748 726,032 21-Jan-2008 23:44 x86 Microsoft.crm.dll 3.0.5300.1748 381,968 21-Jan-2008 23:43 x86 Microsoft.crm.platform.server.dll 3.0.5300.1748 246,800 21-Jan-2008 23:44 x86
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
Article ID: 946722 - Last Review: April 3, 2008 - Revision: 2.2
kbautohotfix kbmbsemail kbhotfixserver kbqfe kbmbsmigrate KB946722
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