When you try to upgrade your Silver account for Xbox LIVE or for Games for Windows LIVE to a Gold account by using a "prepaid" code, you receive the following error message:

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This problem occurs if non-required fields on the registration form were left blank when you created your Silver account. For example, the address fields were left blank.

Although content in these fields is not required to create a Silver account, content in these fields is required when you upgrade to a Gold account.

Microsoft is aware of this issue and is working to create a permanent solution.

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1.	Visit the www.xbox.com (http://www.xbox.com) Web site.
2.	Log on by using your Windows Live ID credentials.
3.	Edit your billing information to make sure that all fields are completed. Note Your postal code must be valid or the registration will fail.

After you update your registration information, your "prepaid" code or your one-month trial preview card will now work.

For more information about managing your Xbox LIVE or Games for Windows LIVE account, click the following article number to view the article in the Microsoft Knowledge Base:

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