Article ID: 946958 - Last Review: March 5, 2008 - Revision: 1.2

The operation is not successful when you run the "Restore-Mailbox" cmdlet, and you receive an error message in Exchange Server 2007 Service Pack 1

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SYMPTOMS

In a Microsoft Exchange Server 2007 Service Pack 1 (SP1) environment, you run the Restore-Mailbox cmdlet. When you do this, the operation is not successful.

Additionally, you receive the following error message:
Error restoring the mailbox:
Error restoring the mailbox (/O=xxx/OU=EXCHANGE ADMINISTRATIVE GROUP (xxxx)/CN=RECIPIENTS/CN=xxxx). Error message is: Error was found for xxxx (xxxx@xxxx.xxxx) because: Error occurred in the step: Moving messages. Failed to copy messages to the destination mailbox store with error: MAPI or an unspecified service provider. ID no: 00000000-0000-00000000, error code: -1056749164.
This problem occurs when the Indexing service is disabled.
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RESOLUTION

To resolve this problem, install Update Rollup 1 for Exchange Server 2007 Service Pack 1 on the server. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152559)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the Restore-Mailbox cmdlet, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa997694.aspx (http://technet.microsoft.com/en-us/library/aa997694.aspx)
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
817903  (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbexpertiseinter kbqfe kbhotfixrollup KB946958
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