Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you use the Microsoft Dynamics CRM E-mail Router: "The E-mail Router service configuration parameter "EmailUser" is missing"
Article ID: 947094 - View products that this article applies to.
When you use the Microsoft Dynamics CRM E-mail Router, you may experience one or more of the following problems.
Problem 1When you use the Microsoft Dynamics CRM E-mail Router on a computer, the following event is logged in the Application log:
Event Type: Error
Problem 2When you use the Test Access functionality in the Microsoft Dynamics CRM E-mail Configuration Manager, you receive the following error message:
Incoming Status: Failure - The E-mail Router service configuration parameter “Emailuser” is missing. This parameter is required.
This problem occurs because Microsoft Dynamics CRM is not configured to use your credentials to send and to receive e-mail messages. Therefore, the Microsoft Dynamics CRM E-mail Router does not have the user name and the password to retrieve the mail.
To resolve this problem, enable Microsoft Dynamics CRM to send and to receive e-mail on your behalf. To do this, follow these steps:
Article ID: 947094 - Last Review: September 12, 2011 - Revision: 2.0