The Kaspersky scan engine definition files are no longer updated, and event IDs 6012 and 9874 are logged on a computer that is running Forefront Security for Exchange Server or Forefront Security for SharePoint

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Article ID: 947187 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Forefront Security for Exchange or Forefront Security for SharePoint, you experience the following symptoms:
  • The Kaspersky scan engine definition files are no longer updated to the latest version.
  • The following events are logged in the Application log:

    Event ID 6012
    Event Type: Error
    Event Source: GetEngineFiles
    Event Category: Engine Error
    Event ID: 6012
    Date: date
    Time: time
    User: N/A
    Computer: ComputerName
    Description: Microsoft Forefront Server Security encountered an error while performing a scan engine update.
    Scan Engine: Kaspersky5
    Error Code: 0x80070102
    Description: Unable to acquire the scan engine update mutex within the designated timeout period.
    Event ID 9874
    Event Type: Warning
    Event Source: MSExchangeIS
    Event Category: Virus Scanning
    Event ID: 9874
    Date: date
    Time: time
    User: N/A
    Computer: ComputerName
    Description: Unexpected error 0x8004010f occurred in"EcProcessVirusScanQueueItem" during virus scanning. Mailbox Database: /o= OrganizationName /ou= AdministrativeGroupName /cn=Configuration/cn=Servers/cn= ComputerName /cn=Microsoft Private MDB Folder ID: 1d5-B32D0E Message ID: 189-3783940435
  • The following error information is logged in the ProgramLog.txt file:
    <date and time>(11340-15956),"INFORMATION: Forefront Server Security IS scanning subsystem has been taken offline." 
    <date and time>(11340-15956),"ERROR: The call to g_ppRealtimeProxies[-2147023170]->DisableScanEngine(dwEngine) from DisableScanEngines function failed and returned: fecdc9" 
    <date and time>(10872-15488),"ERROR: (0x800706be) The remote procedure call failed. Scan engine could not be updated. An error occurred while disabling scan jobs. hr = 0x800706BE." 
    <date and time>(10872-15488),"INFORMATION: The Kaspersky5 scan engine has been rolled back." 
    <date and time>(10872-15488),"INFORMATION: Sending Signature Update Failed Alert" 
    <date and time>( 6288-12416),"INFORMATION: Initializing virus scanning" 
    <date and time>(11340-15956),"INFORMATION: Forefront Server Security Monitor detected Information Store process started." 
    <date and time>(14080-16532),"INFORMATION: Attempting to download the Kaspersky5 scan engine package from http://<URL>." 
    <date and time>(14080-16532),"INFORMATION: The proxy settings will be used for this connection." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been downloaded" 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been staged." 
    <date and time>( 1060-11880),"INFORMATION: Testing the Kaspersky5 scan engine." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been installed." 
    <date and time>(14080-16532),"INFORMATION: The Kaspersky5 scan engine has been updated from http://<URL>."
    Note The ProgramLog.txt file is located in the Forefront Security installation folder.

CAUSE

This problem occurs because Forefront Security does not handle the updated Kaspersky scan engine correctly.

Kaspersky has released an updated scan engine. This scan engine includes a .Lock file. Forefront Security cannot handle the management of any updates if any file name in the update begins with a period. In this scenario, when Forefront Security tries to delete older updates when newer updates are available, Forefront Security incorrectly determines that any file name that begins with a period is a directory. Therefore, Forefront Security does not delete the file. This behavior causes Forefront Security to leave older engine update folders present when these folders should be deleted. Therefore, Forefront Security does not update the Kaspersky scan engine.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Fsccontroller.exe10.0.704.11,389,56808-Jan-200800:10x86
Fscmanualscanner.exe10.0.704.1799,23208-Jan-200800:12x86
Fscrealtimescanner.exe10.0.704.1778,75208-Jan-200800:13x86
Fsctransportscanner.exe10.0.704.1801,79208-Jan-200800:14x86
Fsemailpickup.exe10.0.704.181,92008-Jan-200800:15x86
Getenginefiles.exe10.0.704.1567,80808-Jan-200800:16x86
Uuencodenavigator.dll10.0.704.1253,95208-Jan-200800:17x86
Microsoft Forefront Security for Exchange 10.1 Service Pack 1 Rollup 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Getenginefiles.exe10.1.746.7587,29611-Jan-200822:03x86
Microsoft Forefront Security for SharePoint 10.1 Service Pack 1 Rollup 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fsccontroller.exe10.0.703.61,383,42414-Jan-200822:47x86
Fscdiag.exe10.0.703.6410,62414-Jan-200822:47x86
Fscmanualscanner.exe10.0.703.6790,52814-Jan-200822:47x86
Fscperfmonitor.dll10.0.703.6301,05614-Jan-200822:47x86
Fscrealtimescanner.exe10.0.703.6770,04814-Jan-200822:47x86
Fssaclient.exe10.0.703.61,164,28814-Jan-200822:47x86
Getenginefiles.exe10.0.703.6568,83214-Jan-200822:47x86
Spvsapi.dll10.0.703.6310,27214-Jan-200822:47x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 947187 - Last Review: September 29, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server
  • Microsoft Forefront Security for Exchange Server Service Pack 1
  • Microsoft Forefront Security for SharePoint Service Pack 1
Keywords: 
fpe2010sweptdoesnotapply kbautohotfix kbHotfixServer kbqfe kbfix kbbug KB947187

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