The Offer Remote Assistance feature may not work if you do not open DCOM Port 135 in the client firewall of a Windows Vista-based computer

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Article ID: 947206 - View products that this article applies to.
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SYMPTOMS

Because of security concerns, you may be unwilling to open DCOM Port 135 in the client firewall of a Windows Vista-based computer. In this situation, the Offer Remote Assistance feature may not work as expected.

RESOLUTION

If you are unwilling to open DCOM Port 135, use the Authenticated IPsec Bypass feature to enable the Offer Remote Assistance feature.

For more information about the Authenticated IPsec Bypass feature, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkID=107382

MORE INFORMATION

In a corporate environment, help-desk agents use the Offer Remote Assistance feature to provide desktop support to employees. This feature lets help-desk agents both view employees' desktops and share control of employees' desktops. Typically, companies enable the Offer Remote Assistance feature by opening DCOM Port 135 in the client firewall of their employees' computers.

Properties

Article ID: 947206 - Last Review: January 11, 2008 - Revision: 1.2
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbprb kbtshoot kbexpertiseadvanced KB947206

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